'Use Legacy "New Document" Interface option on Preference is Greyed Out

Forum|Forum|6 years ago
March 7, 2020
4 replies
5543 views

Hi, I am using the latest photoshop cc 2020, v21.1. I am UNABLE to uncheck the 'Use Legacy "New Document" Interface option on Preference as it is Greyed out. I tried uninstalling, reinstalling, check the plugin option, reset on closing etc. EVERYTHING. And it's still Greyed Out. Anyone facing this issue? I need to uncheck the use legacy!!! 😞

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N

niaz.ahmed

Participant

Could be an issue with the "AdobeIPCBroker.exe"
I once had the exact issue. Realized later that I deleted the folder somehow. Restored and it was back to normal.

R

r-bin

Legend

The presence in file
"C: \ Users \ <USER> \ AppData \ Roaming \ Adobe \ Adobe Photoshop 2020 \ Adobe Photoshop 2020 Settings \ PSUserCong.txt

or in file
"C: \ Program Files \ Adobe \ Adobe Photoshop 2020 \ Required \ PSConfig.txt

such a line
UseOldFileNewDialog 1

will cause exactly the behavior you described.
Check the existence and contents of these files.

SonHongTester

Participating Frequently

😞

Izumi AikoAuthor

Participating Frequently

Anyone knows the solution? This is the most updated version of PS... 😞

R

r-bin

Legend

Try the Creative Cloud Cleaner Tool

How and when to use the Creative Cloud Cleaner tool | Advanced steps

Also check and delete after that all Adobe folders on the disk, if any
C: \ Users \ <USER> \ AppData \ Roaming \ Adobe \
C: \ Users \ <USER> \ AppData \ Local \ Adobe \
"C: \ Program Files \ Adobe \"
"C: \ Program Files \ Common Files \ Adobe \"
"C: \ Program Files (x86) \ Adobe \"
"C: \ Program Files (x86) \ Common Files \ Adobe \"

and in the registry.
HKEY_LOCAL_MACHINE \ SOFTWARE \ Adobe
HKEY_CURRENT_USER \ Software \ Adobe

Reinstall Photoshop.