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calvind98526149
Inspiring
December 31, 2020
Answered

Using PS 2021 v22.1 I have lost all my presets

  • December 31, 2020
  • 2 replies
  • 1738 views

Yesterday 2021/22.1 froze and I had to force restart my machine. When starting up again PS was telling me my Gradient map was corrupt/bad. Looking more deeply I note that ALL my presets have gone. I have looked in User/appdata/roaming/presets and it is empty as is virtually every folder under presets. I have looked my PS 2019 folder and it is the same.
I have uninstalled PS2021 and rinstalled with no effect.
I have the same setup on a laptop, but on that I can't find User/Appdata at all! The laptop is working OK.

HELP .. please.
Using Windows 10 (latest update).

This topic has been closed for replies.
Correct answer calvind98526149

If they are not in your PS 2021 Preferences migrate them or copy then from your PS 2020 preferences.


Hi again,

I found a post for the same problem in PS 2020 and seem to have corrected the problem - Hurrah!
I simply created a test image, added a gradient and saved the image. 
Now when I go into 2021, it doesn't give me the error. It seems PS writes the PSB file back or something similar - bizarre.

Also it seems my presets are there. That may have been my error in all the confusion, having an adjustment layer and not an image layer active when looking 😞

2 replies

A
Anonymous
December 31, 2020

"but on that I can't find User/Appdata at all"

Just type %appdata% in the address bar hit return and it will take you to the AppData > Roaming folder even if the folders are hidden

 

    C
    calvind98526149Author
    Inspiring
    January 1, 2021

    Hi, Thanks for response, but see above post from me.
    Useful to know but doesnt address my main problem ... in fact makes worse as no idea now where files should be or what needs changing to resolve 🙂

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    January 1, 2021

    If they are not in your PS 2021 Preferences migrate them or copy then from your PS 2020 preferences.

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    December 31, 2020

    Appdata is hidden by Windows File explorer view defaults.  You need to changer your Explorer's view settings to be able to see Appdata.

    JJMack
    C
    calvind98526149Author
    Inspiring
    January 1, 2021

    Hi, Thanks for pointing out. I forgot this in the 'panic'. However, I find there are NO files in the folders of Appdata.. \presets, either on laptop or desktop, so PS is holding them somewhere else.
    As regards the real problem i.e. losing all my presets/actions/Filters, in searching for *.GRD (as initial error when opening PS says the Gradient file is bad/corrupt - this is opening with no file or with a file), I find them on Program files\adobe\adobe photoshop 20..\ and some in the subfolder \presets\gradients. 
    Also Gradients.PSP in User\appdata\roaming\adobe ps 20..\adobe ps 20.. settings\

     

    I have CC 2019 installed and that is working ok, so I'm wondering if I can import any of these Gradient files to the 2021 folders to overcome the 2021 issue? I have already imported my missing actions from 2019 apparently successfully.
    This is a real pain and annoying. I would have expected an uninstall and reinstall of 2021 would fix the error at least, but no. I need to clear this issue regarding the Gradient error message and looks like I'll have to reload all my Filters again plus sort out any other issue I haven't noticed yet ... ughhh.

    Any suggestions??

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