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Known Participant
July 17, 2022
Question

UXP Plugins Won't Install

  • July 17, 2022
  • 1 reply
  • 1535 views

As background of possible relevance, this past week I bought a new computer (Windows 11) and used LapLink PC Mover to transfer both data and programs, including the latest subscription version of Ps. 

 

Today the developer of one of the UXP plugins I use, TK8, sent out a notice that a new version was available, so I downloaded it and attempted to install it by double clicking the ccx file.  Nothing, absolutely nothing, happened, including no error messages.  And, of course, the plugin had not been installed in Ps.

 

I tried the following steps to troubleshoot the problem, none of which worked:

> made sure UnifiedPluginInstallerAgent.exe was installed and attempted to install the ccx file by right clicking it, scrolled down to "Look for another app ..." and followed the past to UnifiedPluginInstallerAgent.exe and clicked 'Open'

> made sure the ccx files were located on the same drive partition as Ps and the Creative Cloud Desktop application

> copied the ccx files to a new location and attempted to install them

> closed Ps and attempted to install

> rebooted several times

> temporarily suspended the anti-virus and firewall programs

> uninstalled and reinstalled the Creative Cloud Desktop application

> uninstalled and reinstalled Photoshop itself

 

I should also note three additional things.  First, at some point in this process -- and prior to uninstalling and reinstalling both the Creative Cloud application and Ps -- all of the UXP plugins that were installed disappeared from Ps.  Interestingly, however, the prior version of TK8 was still installed on my computer, i.e., the files were in C:\User\name\AppData\Roaming\Adobe\UXP\Plugins\External, though they did not appear in the Plugins menu in Ps.  Second, as a test I was able to successfully install and run a couple of UXP plugins I found in Marketplace in the Creative Cloud Desktop application. 

 

At this point, any suggestions would be greatly appreciated.  Thanks in advance.

 

Best,

 

David

This topic has been closed for replies.

1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
July 18, 2022

Never Migrate Creative Cloud apps.

If you did, uninstall and un the Creative Cloud Cleaner tool to remove any remnants then reinstall. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

davidl11Author
Known Participant
July 18, 2022

Hi Kevin,

Thanks for the reply.  After reading through the instructions for the CC Cleaner Tool which you linked, I have a question.  Specifically, after starting the CC Cleaner, I will reach a point at which I need to indicate what I want to clean up.  Option 6 is 'Creative Cloud Only.'  First, is that the option I should select and, second, does that mean I would be removing only the Creative Cloud Desktop or would I be removing both the CCD plus Ps and LrC?  Otherwise everything seems clear, including the critical prepatory steps.

Thanks,

David

Known Participant
August 26, 2022

You can contact Adobe Support directly for issues like this.

https://helpx.adobe.com/contact.html

log into this site and the chat pod should appear bottom right. Do not call.

Chat support can remote in and assist directly on your machine.


Hi,

 

I'm interested to see if you found a solution to this?  I am having exactlly the same issue.