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Adrian30240313gz1b
Participant
June 2, 2023
Question

verify that I am over 18 years old

  • June 2, 2023
  • 2 replies
  • 1592 views

I tried yesterday photoshop beta, because everybody is crazy about that, so I installed it and can not perform generate fill because its shows me message that i need to verify that I am over 18 years old? [cursing removed] I am 34 years old and I pay for the photography plan with my own money, with my own card. So who [cursing removed] from adobe thinks that I am not adult? like seriously guys ?

 

And if I am looking for help on google, I see I need to sign in in some behance ? like seriously? I am sign in, in creative cloud app on my PC and I dont see any reason to prove again some programmer that I am old enough to use my computer and adobe software. [cursing removed] What is this all about ? .... So please. If someone have contact on these guys whos are programing this things - tell them to do things right, and dont [cursing removed] with totaly stupid things. And yes - try to explain whole this to virtual asistent via creative cloud help - mission impossible.....

 

 

[Note from moderator: keep your language civil]

 

 

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 2, 2023

    @Adrian30240313gz1b 

     

    All you need to do is let Adobe know your age.

     

    Why is the Generative Fill button greyed out if I'm over 18?

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

    https://helpx.adobe.com/photoshop/using/generative-fill.html

     

     


    If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

    You can send a tweet to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers, and please ignore the previous rude comment. 



    ~ Jane

     

      Zesty_wanderlust15A7
      Zesty_wanderlust15A7
      Known Participant
      June 2, 2023

      BTW, the solution to this should have been pinned from day one.

       

      [remarks removed by moderator]

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