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Ralph Thompson
Ralph Thompson
Participating Frequently
November 3, 2023
Question

verifying adobe photoshop 2024

  • November 3, 2023
  • 1 reply
  • 2641 views

I know this is a common issue but its making Photoshop unusable. So far to day PS has crashed 3 times and everytime I reboot the app spends 15 20 mins "verifying adobe photoshop 2024"

Trying to add snow using NOISE and scalling up. A window pops up to say something is damged and must loggin into CC. But I am logged into CC and if I type in my password into the window it does recognize the password. Just wasted the whole afternoon on this.

I have a iMAC 4.2GHz, 24 GB RAM, Ventura 13.6

    1 reply

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    November 3, 2023

    Try the keyboard reset: Press Cmd-Opt-Alt at the same time while launching Ps. You'll be asked to Reset.

     

    See that Ps has full disk access:

     

    You  can try a simple uninstall/reinstall, but if your install is corrupted, that may not help. You'll need the Cleaner Tool:

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Ralph Thompson
    Ralph ThompsonAuthor
    Participating Frequently
    November 3, 2023

    Thanks Gener7, I used cmd Opt shft to reset preferances and it made a big difference. I also gave CC full disk access.

    Many thanks for your feedback.

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