Wacom Cintiq 22HD preferences profile doesn't load

Question

Dear Adobe,

Thank you for all you do! I've been using a Wacom Cintiq 22HD quite while now, but since I have a new PC and installed Photoshop, it doesn't load the profile for it when I start it up. It is the only application where it doesn't work for. I'm sure I'm using the right executable.

Any ideas? Thank you in advance,

Lindy Enalya

Akash Sharma · Answer

Hi Lindy,

Sorry to hear that Wacom Cintiq 22HD preferences profile doesn't load in Photoshop.

Update Wacom device drivers
Uninstall your current Wacom device drivers. See your Wacom product documentation, for information on how to uninstall the device drivers.

(Recommended for Mac users) If available on your computer, delete the file WacomMultiTouch.framework. To check for and delete the file:

In a new Finder window, click Go > Go to Folder > type /Library/Frameworks > click Go.
In the opened folder, check for a file named WacomMultiTouch.framework. If the file exists, delete it.
Visit the Wacom support site, and reinstall the latest Wacom device drivers for your computer.

Uninstall Wacom device drivers
If you are not using a Wacom device, uninstall the drivers associated with the device, and then launch Illustrator.

Let us know if that helps.

Thanks,

Akash

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