Known Participant

Question

Wacom Custom Settings: Express Keys, On-Screen Controls, Touch Ring NOT working after PS 2018 update

Forum|Forum|8 years ago
November 14, 2017
8 replies
3219 views

After having updated to Photoshop CC 2018, my wacom is not able to utilize custom settings found on Express Keys, On-Screen Controls, and Touch Ring. The only controls that work are the default wacom controls found on each. Changing any of the custom settings does not work and continues to the default setting regardless of what custom setting I have established.

Seems others are having similar issues:

Photoshop CC 2018: After installing the update, my wacom cintiq stopped working properly | Photoshop Family Customer Com…

I HAVE tried uninstalling completely my wacom driver and re-installing again to no avail. As others have said, the recent update to PS 2018 is where the problem seems to be. The new Lightroom Classic works fine with custom wacom settings. PS 2017 worked perfectly fine with wacom custom settings.

Has anyone found a fix?

This topic has been closed for replies.

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Digital-Finger

Known Participant

IM on the 2021 Ps version and same problems

Mac OS Sonoma, 64 GB RAM 27" 2019 iMac 3.6 GHz 8-Core Intel Core i9

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paulm82415108

Participant

Same problem... my express key functions are pretty useless on my wacom mobilepro studio and Wacom 22hd touch. I depend on these to work properly for my workflow. I hope they are working on a fix.

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CD_StudiosAuthor

Known Participant

Still no fix or updates...

mikep98406186

Participant

Photoshop cc 2018 had an available update today (well, i noticed it today) that seems to have corrected my problems.... I am on windows 10... not sure if there is an update for you mac guys.

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CD_StudiosAuthor

Known Participant

Unfortunately, the recent update to Photoshop 2018 did not change anything related to the wacom settings. It is apparently a know issue per the tech at Adobe.

mikep98406186

Participant

Well, all my issues disappeared and I didn't do anything else.... so I'll take it.

Omar.Fathy

Community Expert

I had this problem more times on multiple PCs. The Problem is in the driver not in Photoshop itself, you should try another driver not the driver that came with the tablet and it depends on you wacom version.

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CD_StudiosAuthor

Known Participant

The issue I'm having is on a Mac not a PC. The driver the very most up-to-date driver offered on Wacom's site. I wish your message was more helpful.

Omar.Fathy

Community Expert

I mean mac, I have macbook. try to use another driver depends on your version.

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CD_StudiosAuthor

Known Participant

Was on tech calls with Adobe and Wacom today. Adobe acknowledged that there is something up and that an update is being worked on. I'm not sure what that really means but I was impressed that there was acknowledgement. Wacom wasn't much help.

mikep98406186

Participant

My touch ring no longer works as expected.... I cannot use it to rotate canvas or cycle layers.... still works for brush resize. I notice when i swipe on the wheel with one of the non-working functions.... the little "alt" menu lines flicker.... like the tablet is outputting "alt" multiple times... this problem is present on both my intuos 4 and 5.

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AARDVARK7

Inspiring

Same here, plus a few other bits of odd behaviour. The liquefy sometimes doesn't work, cancelling if you try to zoom in.

Really, really annoying!

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