Skip to main content
Pevalwen
Participant
April 15, 2018
Answered

Wacom Glitch on Photoshop

  • April 15, 2018
  • 2 replies
  • 1107 views

Hi there,

I have Photoshop CC 2015. I have a Wacom Intuos Pro PTH-451-ENES that I use to paint for work. I think it's a 2015 model.

Recently, everything works fine until I zoom in on an image to paint. Once zoomed in, I press the pen down to paint and the page scrolls elsewhere, the scroll bar turning white. From this point, the mouse symbol disappears whenever I try to paint, even when I zoom out again. When zoomed in, the page scrolling keeps happening. When I try to drag the scroll bar, the whole page is dragged down.

I have a video of the problem here: Wacom Tablet Problem - YouTube

This is a problem with the tablet, as the same thing happens on different computers with the same tablet. I have tried reinstalling and updating the tablet driver but the problem remains.

If anybody knows what's going on, I'd appreciate your help! Thanks!

This topic has been closed for replies.
Correct answer JJMack

Many threads one this subject Windows Updated and Photoshop using INK API try  uninstalling some  Microsoft update or switching to Wintab API for Photoshop Pen usage.

2 replies

Pevalwen
PevalwenAuthor
Participant
April 15, 2018

Thank you very much for your help!

I un-ticked 'Windows Ink' in Wacom Tablet Properties and the problem has been solved.

JJMack
Community Expert
JJMackCommunity ExpertCorrect answer
Community Expert
April 15, 2018

Many threads one this subject Windows Updated and Photoshop using INK API try  uninstalling some  Microsoft update or switching to Wintab API for Photoshop Pen usage.

JJMack