A

Anonymous

Question

wacom intuos 4 photoshop cs5... SLOW pen!

Forum|Forum|15 years ago
August 4, 2010
5 replies
32359 views

I have a blazing fast (dual quadcore, 24gb ram) machine, but I've had nothing but problems with this Intuos pen. If I'm using the brush, it takes forever for the stroke to catch up to the pen, then it has an "hourglass" to calculate the stroke. If I use the Logitech mouse, I have no slowness at all... normal brush stroke. I've got the latest driver, and have "double click" set to off... Any help?? Thanks

This topic has been closed for replies.

C

cp_vinci

Participant

I found that by installing the latest drivers helped me out with this problem, you select your operating system and tablet model. Here's the link http://www.wacom.com/downloads/drivers.php Everything has been solved =)

R

RDLXL

Participating Frequently

Have downloaded the new drivers and installed them. But with no results on our side. Indesign still lags with the intuos4.

studio 3D

Inspiring

Here's a new development... I turned off one memory hog (Mozilla Firefox) and I got a HUGE increase in response! Not sure yet if it's "normal", but I'm just surprised since I have SO MUCH memory, how could Firefox impact the Wacom? Well, it's a workaround for now, but I sure use my browser a lot... even more than Photoshop! Argh.

Chris Cox

Legend

The browser could be causing an event handling problem, which would cause issues with the tablet events (and redraw events) reaching Photoshop.

studio 3D

Inspiring

"Event handling", eh? Wonder if that's a known issue, and if there's any fix?? I would hate to have to switch browsers, I've got Firefox so tweaked... thanks.

R

RuChou

Participant

Hi,

I had the same problem this morning and I think I have a possible solution. Turn off "Enable OpenGL Drawing"

Preferences>Performance>GPU Setting

I hope this works for you.

Ru

studio 3D

Inspiring

While that does help, I really like OpenGL, as I do use it's function

ality...

C

cp_vinci

Participant

Hello!

Have you tried going to Edit - Preferences - Performance? You can increase your memory usage whilst using Photoshop and things go much faster... I'm having problems with my intuos 4 tablet in Photoshop aswell, but it only works on half the screen (only in Photoshop). Any ideas?

studio 3D

Inspiring

I'd heard there is a "sweet spot" of not too much RAM to Photoshop. RIght now I've got 69% delegated, that's over 15GB.

I've only got 4GB on my XP machine, but the pen moves like lightning...(normal!)

A

Anonymous

I would check to see if you have conflicts with other software.

Since it works well on the other computer check to see what diffeent programs are installed on new machine - antivirus, mice, etc.

A

Anonymous

There are several posts in these forums about installing the Wacom drivers the manual way.

Redownload the newest drivers like you did before.

Un-install the Wacom drivers.

You can download, install and run CCleaner to ensure all the drivers have been removed.

http://www.piriform.com/ccleaner

Reboot

Reinstall the drivers the manual way and not auto download.

The posters also wrote that they called Wacom and were walked through the process.

A

Anonymous

Thanks... my search term didn't come up with that info... will try it, and get back to you!

Noel Carboni

Legend

Just want to emphasize that the FULL removal and "cleanout" of the tablet drivers seems to be needed.

Others have recommended DriverSweeper to ensure all remnants are cleaned out. I have no personal experience with either DriverSweeper or CCleaner.

-Noel

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