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Wacom tablet not servicing whole screen (Win 7)

Forum|Forum|15 years ago
April 21, 2010
19 replies
159587 views

After making the move to Windows 7 a few months ago everything went fine regarding my tablet. Then a month later the driver died, i installed a newer version of the tablet for W7 and since then ive been having nightmares regarding the touch functionality of the tablet.

As of a week or two ago, the pen functionality has started dieing too. Im almost certain that what ever problems im having is not related to the tablet itself but my machine.

When photoshop is not the active window, my pen can control the cursor to any position on the screen, however once photoshop is the active window, i can only control the upper left corner of the monitor. Ive tested it on a few apps and the same is happening on Fireworks, After Effects.

http://iaza.com/work/100421C/186136.jpg << shows the area in which i can move to

I'm running Windows 7 Ultimate 32bit

I have the latest patch for Photoshop CS4 (11.0.1)

Have the latest patch for my tablet (5.2.1-6) - Bamboo Fun Pen & Touch

Is there some settings in photoshop that changes where the tablet controls and such or?

Thanks, (i hope this is in the right place )

This topic has been closed for replies.

Correct answer toxic_panic

I just talked to Wacom Tech support.

Using an Intuos 4, and Windows 7, I was having some problems with CS5.

He told me that the drivers weren't completely installed.

Here's what he told me to do.

Open the Start Menu
Open the Control Panel
If in category view, click Hardware and Sound
Under "Devices and Printers", click Device Manager
After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
Once you have found the correct device, click on the Driver tab, and click the Update Driver button
Click on Browse My Computer for Driver Software
Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
Click Next
And it should update itself.

I hope this clears things up. If not, try calling the Wacom Tech Support.

~Kay

Show previous replies

B

BALeaver

Participant

06/22/2010

I have just spoken to Wacom Tech Support and have received a resolution for this problem (I have an Intuos 4, small) for both CS5 and Lightroom 3, under Windows 7.

Problem description: the tablet would only function in the top left area of the full screen when running Photoshop and in Lightroom only a portion of the image window, plus the pointer jumped all over the place on menu items.

1. Wacom does not have anything posted in their knowledge base nor is there a resolution posted on the Wacom Community Forum.

2. Wacom Tech Support recognized the issue immediately and walked me through manually updating the driver (even though I had installed the latest driver once again this morning). The TS said their driver does not always install correctly under Windows and they find it necessary to manually update.

3. The TS indicated that they would not post this as a known issue and therefore would not post a solution in their Knowledge Base because each computer was unique and required their direction. You must call Wacom Tech Support (800-922-6613) to individually receive directions (be at your computer when you make the call).

I think they won't post because of the uninformed viewpoint that some companies retain, that problems make their product look bad - Wacom should consider how happy their customers would be if they could readily find a known issue and its resolution - how many frustrated Wacom users have experienced this problem? Probably close to the number of units sold.

T

tofix

Participant

Hello, I`ve the same problem too

I had contacted the wacom support:

Go to Start menu -> Pen tablet and run the tablet preference utility to remove the settings, which resets and restarts the driver. If the problem remains, go to the Windows control panel 'programs and features', select the 'features' list and uninstall the 'optional pen/tabletpc components', then restart Windows and test it. If you need the Windows pen inking features, install the optional components again. Usually this corrects the problem.

If I have photoshop already open and reset the wacom-preferenceutility the pen works well on the whole screen (till I start another adobe program), but without pressure-levels..

The last reply of Wacom:

Try to start PS while pressing Ctrl-Alt-Shift to reset the program to its defautls as well. If it still does not work, I suggest check with Adobe for known problems.

I dont know what to do!!

Chris Cox

Legend

Photoshop cannot control the tablet mapping to the displays.

Reseting Photoshop's preferences won't make any difference.

You need to be looking in the Wacom settings (or the Ink settings if you accidentally turned that on).

A

Anonymous

I AM HAVING THE SAME PROBLEM!!! My Tablet worked fine for a day, NOW anytime I open Photoshop or Illustrator it only works on the upper left hand corner of the screen. No answer anywhere on the web... several other people having the same problem. Every one just keeps saying install new drivers, install new drivers... we've all done that and it doesn't solve the problem.

Only in our Adobe programs does the tablet not function accurately.

Anyone have an idea?

K

Kraal55

Participant

Hello there, I had this very same problem with my Bamboo Tablet...thankfully I resolved it here is how I did it:

- Installed latest Wacom driver

- Opened Pen Tablet Properties

- Selected Pen Mode - Details

- Changed 'Screen Area' from 'All Screens' to 'Monitor' and left the number as '1'

That was it, after I did this the pen worked properly in Photoshop! I hope this works for you.

W

wes1

Participating Frequently

Just something that hasn't been mentioned yet. In the Wacom tablet properties, have you tried selecting Photoshop as an application to see if that has anything to do with the workings of the tablet? I have no idea if it will or not.

Wes

P

pantlessAuthor

Participating Frequently

not quite sure what you mean there

P

pantlessAuthor

Participating Frequently

I am awre that it could possibly be the driver thats playing up.

However i have uninstalled, rebooted, installed the latest driver numerous times and nothing is changing

With the mapping, i have reset the settings for it, but the same is still happening Perhaps i havent explained properly.. its currently working perfectly fine. but if i were to launch photoshop right now, and have it has the active window, im limited to were i can move the cursor to, simply making another window active will change this back to being perfectly fine.

A

Anonymous

Have you reset the PS prefs? Could be a screwup there.

P

pantlessAuthor

Participating Frequently

if by that you mean

C:\Users\uesr\AppData\Roaming\Adobe\Adobe Photoshop CS4\Adobe Photoshop CS4 Settings\Adobe Photoshop CS4 Prefs.psp

then yes

.. I'm assuming theres only 1 preference file

P

pantlessAuthor

Participating Frequently

I hooked it up to a second PC i have and it worked flawlessly, meaning its must be my actual computer thats playing up.

I looked around for a wacom forum, found nothing for my local wacom site (AU) and only found a forum for sharing artwork and such on the US site

I did however find out that by going through the registry i can alter settings for the tablet more extremely but i haven't figured out what i could change to fix it.

& when the tablet is only controling 1/4 the screen, its only when photoshop is the active window, so its fine again when i have another window active

A

Anonymous

Pantless: Just because the tablet works on another computer doesn't mean it isn't a problem with the drivers on the original computer.

There are two options here, go to 'Mapping' under the 'Wacom Tablet Properties' in control panel and reset it to see if it releases the pen from the limited space you have now.

If this is still a problem, download the latest drivers from WACOM, uninstall the current drivers, reboot the computer and then install the new drivers to see if this corrects the problem.

P

pantlessAuthor

Participating Frequently

The graphics driver is all up to date, and im not sure what you mean by the mouse making stuff go crazy but im pretty sure thats not it

Reynolds__Mark_

Inspiring

There will be a Wacom Control Panel. Under "Mapping" you can control the area of the screen covered by the tablet. I suggest that this setting has been altered.

I am not used to how this is set up on the PC, but Im assuming its most probably much the same as the Mac Wacom System Preference.

A

Anonymous

Have you updated the video card drivers?

Also sometimes when the mouse is too close to the pen it does strange things.

S

Soulcast

Participant

I would actually recommend contacting Wacom forums or Wacom customer service with this problem as it does not sound like Photoshop is affecting this in any way. Good luck! I would be a wreck if my wacom stopped working....

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