Inspiring

Answered

Watercolor Artist Action Freezes and will not complete the action

Forum|Forum|5 years ago
November 6, 2020
7 replies
8457 views

I installed the watercolor action and all is fine. It runs but will not stop. I have never gotten the ending message. The screen freezes and I have to force close down photoshop in order to get control of the mouse. Then of course the photo I was using the action on is gone. I have tried five different photos.

I have consulted a tutor, removed and reinstalled photoshop, and the action several times.

Can anyone help? I was unable to get help from the photoshop support case I filed. I am out of options.

I have a new very good computer, the newest version of photoshop and a lightning-fast internet connection. What am I doing wrong?

Any help is appreciated.

Problem or error

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Correct answer Rosalie L

I was able to solve the problem. I did intensive research both with and without adobe support and found a way to see what graphic drivers photoshop is using. it is in the help/system info menu I have two, one Radeon and one Intel, then went to the websites for those drivers and downloaded the most recent update.

Apparently, the routine updates from the operating systems do not always include the latest driver updates.

It works like a charm now and I used it quite a lot with no issues.

You may want to give updating your graphic drivers. I hope this helps.

Leigh

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starfishmoments

Participant

all fixed now by Adobe in latest update for PS - thank you Adobe 🙂

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Ortho H

Participant

I just started to use this app over the last two days. I have the M1 chip in a MacBook Air. NOTHING worked to stop the freeze until I turned off the Graphic Processor. I'd like to thank the contributors because Adobe clearly hasn't worked on this yet. Very very frustrating and wasted time-consuming but thanks again. At least I have my first very nice looking watercolor rendering. If anyone hears that Adobe has found a fix for the M1 issue please post.

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Eric_Vaughn

Participant

A little late to the party, but I remember reading somewhere in these forums that you could get the action to complete by disabling the graphics processor.

Photoshop > Preferences > Performance: deselect 'Use Graphics Processor'.

Not sure if that's good or bad, but it worked. When I was done I just went back and selected that box again.

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starfishmoments

Participant

Thank You!!! 🙂

Photoshop > Preferences > Performance: deselect 'Use Graphics Processor'. . . . that worked for me . . . thank you!

When PS 22.x first came out, I had the freezing problem running Watercolor Artist Action.

I went back to using PS 21.x . . . all was good in my PS world . . . .

Then when the Apple MacBook M1 chip came out, I purchased one of these machines . . . . guess what? . . . the same thing again happens on the new machine with PS 22.x enhanced for M1 chip . . . . so back to the Apple Shop and got a refund.

Now I am working on my older MBP (Intel) and it works after deselecting 'Use Graphics Processor'. . . .

So . . . the big question is . . . . will PS 22.x work well on an M1 MBP . . . will it stable and faster?

Gee . . . one would think that Adobe would fix this bug . . . . I have wasted so much time on this issue . . . does Adobe read these posts and action this issues?

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ReynardFx

Participant

I had the same freezing problem with photoshop 22 on the M1 mac. Found this thread and tried the same: Disabling graphic card acceleration, and confirmed it worked as well for M1.

Missbee

Known Participant

I have the same problem. The action goes though part of the sequence and hangs. I have to control-alt-delete and lose the work to shut down photoshop. I have a souped up HP gaming computer which ordinarily handles photoshop's demands.

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robertk31536873

Participating Frequently

I went back to PS 2020 and it works fine on my Mac now

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robertk31536873

Participating Frequently

I have the same problem on my Mac. The action locks up at mask1 and I have to force quit. It worked prior to installing Big Sur OS, so I doubt it is a hardware issue for me, but who knows.

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Rosalie LAuthor

Inspiring

Sorry to hear about that Big Sur made a difference. It is worth checking your graphics drivers to see if they have an update for the new OS.

Good luck. It is a great feature if you can get it to work.

Rosalie

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robertk31536873

Participating Frequently

I went to a previour version of PS and the action works just fine. I will look into the driver issue on my Mac

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-DavidC-

Participant

I have exactly the same problem on my machine. A Macbook Pro 2.3 GHz 8-Core Intel Core i9 with AMD Radeon Pro 5500M 4 GB Graphics. I left the action running for an hour, but no change. It always hangs at the same point, as soon as it gets to 'mask1' layer. At which point you have to force quit Photoshop 2021. Hopefully, there is a fix to the Action coming soon!

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Rosalie LAuthorCorrect answer

Inspiring

I was able to solve the problem. I did intensive research both with and without adobe support and found a way to see what graphic drivers photoshop is using. it is in the help/system info menu I have two, one Radeon and one Intel, then went to the websites for those drivers and downloaded the most recent update.

Apparently, the routine updates from the operating systems do not always include the latest driver updates.

It works like a charm now and I used it quite a lot with no issues.

You may want to give updating your graphic drivers. I hope this helps.

Leigh

JJMack

Community Expert

I only have a Quadro K2200 and have the latest driver installed. Adobe states the older GPU may be of limited user. Apparently my 6 year old Quadro falls into Adobe changed support. The Actions work in Photoshop 2020 version 21.2.4 where Photoshop 2021 loops in an invert action step. It would be good if Adobe published a list of supported adapters and device driver level required. I'm sure Adobe is going to have to handle many complaints for requiring users to buy newer hardware. Or use older version of Photoshop that Adobe will drop support for.

JJMack

Community Expert

"I installed the watercolor action and all is fine. It runs but will not stop."

Your second sentence invalidates your first sentence. All is not fine in Photoshop 2021 version 22. I just downloaded the Watercolor Artist Action Set Zip file. An Action set, a set of brushes, a set of patterns, and a guide pdf. The Action set contains two actions. The firsts action is just a setup action that flattens all you work set the document to 8 bit rgb mode and adds an empty layer named focus for you to use and set a selection for the second action to focus one. The Second action is an extremely long action and will take a very long time to run. While it run for a long time in Photoshop 21.2.4. The Action hangs in Photoshop 2021 in one of the actions invert step Photoshop seem to go into an infinite loop. So you have to terminate Photoshop. Photoshop 2021 is a new version of Photoshop it has issues like all new versions of Photoshop.

JJMack

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Rosalie LAuthor

Inspiring

Yes, you are correct. You described what I am experiencing better than I did. Thank you. I spent almost two hours with a support person after I wrote the post here. He told me my graphics card is not robust enough to allow the action to finish. My computer is a new lenovo yoga that is made for creative work. So I was surprised to hear that it could not handle the watercolor action.

do you think that there will be an update to address the looping issue or do you think I need a new graphics card? Not sure what to do.

thank you for your insights.

Rosalie

JJMack

Community Expert

I do not think Adobe knows which display adapters and which display device driver versions Photoshop will work with.

JJMack

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