We have restricted your access to Firefly due to a violation of our Terms of Use

I contacted AdobeCare on witter. I am waiting for a reply. Thank you for your guidance.

@Tabassom 

• Type "agent" into the chat to get a human.
• Ask for Tier 2 support or for a supervisor if you get stuck with the bot.
• Copy the link I gave you and the text to Cory's reply and paste it into the chat. Repeat if needed. Cory clearly says to contact technical support.

Here's a screenshot:

Let us know how it goes,

Jane

If you mean Adobe Virtual Assistant, I have to say no. It doesn't understand the problem. I tried several times.

Adobe support should be responsive.

By @Tabassom

What happened when you contacted Adobe Support / Adobe Customer Care?

If you did not contact them and if you have a valid subscription to Photoshop, then please contact them now. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

See the reply in the Beta forum from employee Cory Shubert:

https://community.adobe.com/t5/photoshop-beta-discussions/you-no-longer-have-access-due-to-a-violation-of-our-terms-of-use/m-p/14099040#M10839

Jane