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The Rational Observer
The Rational Observer
Participating Frequently
September 29, 2022
Answered

What's your problem photoshop?

  • September 29, 2022
  • 5 replies
  • 328 views

everytime i open photoshop and dragging a photo in it just like that is ridiculous. Sometimes it says insufficient ram but I've been using it for the last 2 years. This kind of nonsense is wasting my time and money!

This topic has been closed for replies.
Correct answer TheDigitalDog

What I see in your video looks like a GPU issue. 

First, try disabling GPU in the preferences (Performance tab). Any better?
If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
If not, recalibrate and build a new ICC display profile; the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix, not LUT profile, Version 2, not Version 4 profile.
If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

5 replies

The Rational Observer
The Rational ObserverAuthor
Participating Frequently
October 1, 2022

Thanks for your help mate. It worked

We haven't time because world is rush to end.
CShubert
Community Manager
CShubertCommunity Manager
Community Manager
September 29, 2022

Sorry to hear this @The Rational Observer, 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

    TheDigitalDog
    TheDigitalDogCorrect answer
    Inspiring
    September 29, 2022

    What I see in your video looks like a GPU issue. 

    First, try disabling GPU in the preferences (Performance tab). Any better?
If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
If not, recalibrate and build a new ICC display profile; the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix, not LUT profile, Version 2, not Version 4 profile.
If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      September 29, 2022

      Which (exact) version of Photoshop and OS?

      How much RAM and spare hard disk capacity do you have?

      If you're having issues with the way the graphics are displaying, see if unchecking Use Graphics Processor found under the Performance tab in Photoshop preferences helps.

        marliton
        Community Expert
        marlitonCommunity Expert
        Community Expert
        September 29, 2022

        Hi. Please check if your computer meets the recommended requirements: https://helpx.adobe.com/photoshop/system-requirements.html

        Also, you can try and verify (separately):

        • Uncheck Preferences > Performance > Use Graphics Processor
        • Check Preferences > Technology previews > Deactive Native Canvas.

         

        Marlon Ceballos
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