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N
nimerp
Participant
May 19, 2018
Question

When can I expect to receive answer from Adobe Support???

  • May 19, 2018
  • 1 reply
  • 258 views

3 weeks ago I've contacted your support chat, regarding a very disturbing and irritating bug on Photoshop which interrupt my work and causes me loss of time and money!

I've even sent you a file, because the rep. was not able to help me solve this issue, so asked to send you a file you can investigate in your labs.

I have been told that you would contact me in 2-3 days.

3 WEEKS HAVE PASSED SINCE AND.... NOTHING!

so, I have contacted your customer service, 3 more times, to no avail, chats in which your people knew nothing about my original complaint and how to answer me.

WHEN CAN I EXPECT YOUR PEOPLE TO PROVIDE A REASONABLE AND BASIC "SUPPORT" FOR THE PRODUCT I'M PAYING FOR???

MY WORK IS BEING JEOPARDIZED FOR 3 WEEKS, AND I CAN NOT CONTINUE WORKING LIKE THIS

PLEASE LET ME KNOW WHEN CAN ADOBE START DEALING WITH MY INQUIRY AND ACTUALLY -ANSWER-

    This topic has been closed for replies.

    1 reply

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    May 19, 2018

    You are, generally speaking, talking to volunteers on this forum not Adobe.

    Clearly state your version of Photoshop, your OS and the issue you're having and with a bit of luck you may have an answer and a solution within an hour or so.

      N
      nimerpAuthor
      Participant
      May 19, 2018

      ah thanks,

      then I will keep on waiting - as I already stated to the rep. that I see 4-5 unanswered threads about this issue by other people on this forum, so it will be completely unnecessary to open another one...

      This is clearly a unsolved software bug, which Adobe needs to solve - they took my file to the lab to analyze it.

      thanks!

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      May 19, 2018

      Ok, it's up to you. Maybe you can report back on the issue on here when you have the report from the analyst.

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