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Participant
August 30, 2012
Question

When I try to update CS6 to 13.0.1 I get this error code:Error Code: U44M1P6

  • August 30, 2012
  • 6 replies
  • 17621 views

Auto Update gives me this error code after trying to update:

Photoshop 13.0.1 update for Photoshop CS6 and Photoshop CS6 Extended

Done with Errors. Error Code: U44M1P6

What can I do?

    This topic has been closed for replies.

    6 replies

    FoveaCreative
    Inspiring
    December 27, 2012

    Yes, that's very true. I had already reported this before coming on the Forum. It seems to me the relationship between Apple and Adobe is super important as so many people have businesses depending on Macs and Adobe products. The software update system is CRITICAL, right at the front line of Adobe's new Creative Cloud business model. It has to be right and it has to be a priority. Before posting here I read a number of threads where Adobe staff gave incorrect information and posted out-of-date links for manual software downloads, including for a newer (supposedly fixed) version of Application Manager which was not actually available for download. Poor show!

    FoveaCreative
    Inspiring
    December 24, 2012

    Error codes from Application Manager are frequent and very annoying. The main place I'd like bugs fixed is with Application Manager. I just got the same error code. Last time was with Illustrator and ended up having to do the same uninstall/reinistall procedure. Had a similar bug when updating InDesign. Twice spent half a day with tech support whilst they trried to fix the issue and ended up following advice which corrupted my older CS5 installation of InDesign. Whilst CS6 applications have been great, including Photoshop, the Creative Cloud update system is buggy as hell. I have two colleagues at different businesses who have experienced similar problems. It really destroys all the productivity gains which Creative Cloud and the CS6 relaese might otherwise offer. As Noel Carboni said, one has to wonder why you have to uninstall and reinstall - not because users have done anything untoward but because Application Manager is utterly flawed. It all worked great in previous releases.

    Participating Frequently
    December 25, 2012

    We have to realise that we are being used as bug finders for Adobe and they rely on us to report these bugs, if we did not they would not be able to release the software for years as they try to hunt the bugs out before release, which in itself makes sense. Rather have millions of helpers than a couple of dozen!

    But, that said, between Adobe and OSX Mountain Lion, there are so many bugs, David Attenborough would have a field day with them!

    iamredcross
    Participant
    December 11, 2012

    Here's what worked for me after trying everything above:

    1. Delete PS.
    2. Redownload PS.
    3. Manually download the update and run it: FAILED AGAIN.
    4. Open PS > Help > Updates and let the installer try to update again.
    5. Finally worked.
    murmuring
    Participating Frequently
    December 21, 2012

    Okay... After having to uninstall and reinstall PSCS6CC 13.1 in order to get it to work, AND not changing anything in PS this time so that I wouldn't have to go through that again, the same thing has happened (Error code:  U44M1P6) with the 13.1.1 update (from Updater notification in Menubar). Something isn't right here, Adobe. Having to uninstall and reinstall just to get an update sucks.

    Participant
    August 31, 2012

    I have the same problem could Adobe help us? Thanks

    nicola

    ssprengel
    Inspiring
    August 30, 2012

    Try downloading and updating manually starting at: http://www.adobe.com/downloads/updates/

    And another thread with the same question, in case it shows a solution sooner than this one:

    http://forums.adobe.com/message/4661270#4661270

    Participant
    August 30, 2012

    Tried the manual download and got this error message:

    Adobe Photoshop 13.0.1

    Installation failed. Error Code: U44M2P7

    ptkforcbm
    Participating Frequently
    August 31, 2012

    Save yourself the headache...for Creative Cloud users but I assume this will work for purchased version too

    This worked for me:

    1. Applications > Adobe Photoshop CS6 > Uninstall Adobe Photoshop CS6
    2. I did not check Remove Preferences
    3. Uninstall Photoshop
    4. Launch Adobe Application Manager
    5. Install Adobe Photoshop CS6
    6. After installation, launch Photoshop CS6 once to ensure it is Extended version
    7. Download the update and manually update
    8. Update successful this time!
    Mylenium
    Legend
    August 30, 2012

    Download the update manually from the Adobe website and run it again.

    Mylenium

    Participant
    August 30, 2012

    Tried the manual download and got this error code:

    Adobe Photoshop 13.0.1

    Installation failed. Error Code: U44M2P7

    Roy