When I try to update CS6 to 13.0.1 I get this error code:Error Code: U44M1P6

Forum|Forum|13 years ago
August 30, 2012
6 replies
17621 views

Auto Update gives me this error code after trying to update:

Photoshop 13.0.1 update for Photoshop CS6 and Photoshop CS6 Extended

Done with Errors. Error Code: U44M1P6

What can I do?

This topic has been closed for replies.

FoveaCreative

Inspiring

Yes, that's very true. I had already reported this before coming on the Forum. It seems to me the relationship between Apple and Adobe is super important as so many people have businesses depending on Macs and Adobe products. The software update system is CRITICAL, right at the front line of Adobe's new Creative Cloud business model. It has to be right and it has to be a priority. Before posting here I read a number of threads where Adobe staff gave incorrect information and posted out-of-date links for manual software downloads, including for a newer (supposedly fixed) version of Application Manager which was not actually available for download. Poor show!

FoveaCreative

Inspiring

Error codes from Application Manager are frequent and very annoying. The main place I'd like bugs fixed is with Application Manager. I just got the same error code. Last time was with Illustrator and ended up having to do the same uninstall/reinistall procedure. Had a similar bug when updating InDesign. Twice spent half a day with tech support whilst they trried to fix the issue and ended up following advice which corrupted my older CS5 installation of InDesign. Whilst CS6 applications have been great, including Photoshop, the Creative Cloud update system is buggy as hell. I have two colleagues at different businesses who have experienced similar problems. It really destroys all the productivity gains which Creative Cloud and the CS6 relaese might otherwise offer. As Noel Carboni said, one has to wonder why you have to uninstall and reinstall - not because users have done anything untoward but because Application Manager is utterly flawed. It all worked great in previous releases.

M

Mr A Bennetti

Participating Frequently

We have to realise that we are being used as bug finders for Adobe and they rely on us to report these bugs, if we did not they would not be able to release the software for years as they try to hunt the bugs out before release, which in itself makes sense. Rather have millions of helpers than a couple of dozen!

But, that said, between Adobe and OSX Mountain Lion, there are so many bugs, David Attenborough would have a field day with them!

iamredcross

Participant

Here's what worked for me after trying everything above:

Delete PS.
Redownload PS.
Manually download the update and run it: FAILED AGAIN.
Open PS > Help > Updates and let the installer try to update again.
Finally worked.

murmuring

Participating Frequently

Okay... After having to uninstall and reinstall PSCS6CC 13.1 in order to get it to work, AND not changing anything in PS this time so that I wouldn't have to go through that again, the same thing has happened (Error code: U44M1P6) with the 13.1.1 update (from Updater notification in Menubar). Something isn't right here, Adobe. Having to uninstall and reinstall just to get an update sucks.

N

nicolamedovic

Participant

I have the same problem could Adobe help us? Thanks

nicola