When opening photo shop it says my subscription needs to be renewed.

Question

Hey there. I've had a subscription for the 20gb plan for photoshop for servals years. It's always worked fine until a few months ago when opening the app it goes to verify my subscription and then says it needs to be renewed. When I log into the Adobe website it shows my subscription is valid and I've still been being charged monthly for it. Any ideas? Thanks!

jane-e · Answer

@DeepOutThere

Can you try the steps here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If your subscription has not expired, the first step is to sign out and sign in again. It could be as easy as that.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded