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Docturian
Docturian
Participant
April 14, 2018
Answered

WHEN THIS PROBLEM WILL BE RESOLVED ???

  • April 14, 2018
  • 3 replies
  • 2314 views

WHEN ? That's the question. I don't understand how a so BIG  and important society like Adobe can create so big problems !!
Since a moment that's impossible to draw on photoshop.
When we draw with the pen, the "paper" move, and that's impossible to draw ! Some nice people try to give some "solutions" but these solutions are not enough and put off the pressure of pens and create other problems.

Many people have to work with this software , and that put late on our creations for our customers ! And some customers are not so patient !!!
And no way to write a report of bug, we are obliged to go on the forum.

Could we have an explication from a responsable of Adobe society ??

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hello, the fix for the scroll issue is here: Cannot paint with stylus when zoomed in on image | Windows 10

    3 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    April 27, 2018

    Hello, the fix for the scroll issue is here: Cannot paint with stylus when zoomed in on image | Windows 10

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    April 14, 2018

    Please search before posting. This has been answered many times in the last few days

    The latest windows update (KB4093112)  has caused an issue with the Wacom tablet and Photoshop. It was not a change made by Adobe.

    You can either

    a. Make the registry change as shown by Ged

    or

    b. Undo the Windows update

    or

    c. Do the following (recommended) :

    1. Use notepad to create a text file and type in :

    UseSystemStylus 0

    2. Save the file as PSUserConfig.txt in the following location
    C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

    3. Go to the  tablet properties and uncheck "Use Windows Ink"

    4. Restart Photoshop

    That is it - all should now work well (you need to do all steps 1 to 4 to retain pen pressure)

    Dave

    A
    Anonymous
    April 14, 2018

    Hi

    This issue was not caused by Adobe but by Microsoft

    More info

    https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10/

    Also this, if you look at the known issues here

    https://support.microsoft.com/en-us/help/4093112/windows-10-update-kb4093112

    You can fix the issue by adding the registry key below

    1 Select everything inside the quotes here (don't include the quotes): “reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f”

    2 Copy it with Ctrl + C on the keyboard.

    3 Type Windows Key + X (together), a menu will appear

    4 Then type "A" on the keyboard. That will give you an elevated administrator PowerShell command prompt.

    5 Paste the command you copied into that window with Ctrl + V

    6 Hit "Enter" on the keyboard

    7 Reboot

    Docturian
    DocturianAuthor
    Participant
    April 14, 2018

    Thanks guys for yours answers, but that don't work for me. And i didn't made the window update =/, so from where is this problem ? Should I ask directly to the Microsoft administrators ?

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