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Johan240456801yuv
Johan240456801yuv
Participant
August 22, 2022
Answered

Where is the chat?

  • August 22, 2022
  • 2 replies
  • 619 views

Hi,

I'm still having the problem with the not functioning option 'Zoom by dragging' - simply doesn't work anymore since the upgrade from a few days ago.

I would like to contact Adobe through chat, but that feature is nowhere to be found.

On the help page I can click on 'Contact us. Real help from real people', but after that I'm led to a page on which no chat can be found.On that page, there are to help related links. I can go to 'How to make contact', but that leads to the former page; I also can go to 'Adobe Help Center', but then I'm arriving again on my starting point. So I'm turning in circles without finding the chat.

How and where can I find the chat option?

Best regards,

Johan

 

This topic has been closed for replies.
Correct answer jane-e

@Johan240456801yuv 

Something on your system or browser is blocking the chat. The auto-open link automatically opens chat and it looks like this:

 

 

 

Did you try the four troubleshooting steps from the link? I'll paste them here for you:

 

TROUBLESHOOTING: In the event the described window doesn’t appear, please try the following

 

 

 

Can you try sending a tweet to @AdobeCare? That always works.

 

 

 

Jane

 

2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
August 22, 2022
@Johan240456801yuv wrote:

How and where can I find the chat option?

Johan

 

 


Hi Johan

1. Here is the link to auto-open the chat window:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

2. If your browser blocks auto-open for the Chat window, try the tips under the Troubleshooting heading:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

3. You can also send tweet to @AdobeCare.

~ Jane

    Johan240456801yuv
    Johan240456801yuvAuthor
    Participant
    August 23, 2022

    Hi Jane,

    Thanks for your answer, but the links lead to the same page I mentioned before.

    There is no chat option on that page.

    I disabled my antivirus temporarily, but I don't find any chat option.

    Where should I click on this page: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Best regards,

    Johan

     

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    August 23, 2022

    @Johan240456801yuv 

    Something on your system or browser is blocking the chat. The auto-open link automatically opens chat and it looks like this:

     

     

     

    Did you try the four troubleshooting steps from the link? I'll paste them here for you:

     

    TROUBLESHOOTING: In the event the described window doesn’t appear, please try the following

     

     

     

    Can you try sending a tweet to @AdobeCare? That always works.

     

     

     

    Jane

     

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      August 22, 2022

      You should be able to click the chat icon in the lower right of this page for a virtual assistant:

       

      Zoom by dragging, or scrubby zoom, may not be working based on your GPU settings. Try the recommendations from this thread:

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