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kylemasonschmidt
Participant
March 29, 2021
Answered

White bar across image after exporting.

  • March 29, 2021
  • 5 replies
  • 2930 views

Hello, I recently had this happen to me. I am exporting my png's and there is this strange mystery white bar across the front of the image. It only happens with certain images, and it happens every time with those specific images. as you cansee, my layers are very simple, and objiously there is no white box in any of my layers. Plz help. Thanks

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Correct answer kylemasonschmidt

Sadly, uninstalling Photoshop then reinstalling it was the answer.  Thank you

 

5 replies

K
kylemasonschmidtAuthorCorrect answer
Participant
March 30, 2021

Sadly, uninstalling Photoshop then reinstalling it was the answer.  Thank you

 

    Peter Pietri
    Peter Pietri
    Participant
    May 24, 2021

    I had a white bar appearing at the top of my screen during exporting of a transparent gif. I couldn't figure it out for a bit then under the save for web legacy (gif) export, I noticed on right where it said "Matte" it said "Matte", I clicked it and changed it to "None" and voila! 30 second fix

      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      March 30, 2021

      I answered a very similar post earlier today, except that poster had white squares instead of bars.  If there is an issue causing this, it helps to know what operating system you are using in case it is OS specific.  But the bottom line is we always say video card drivers (from the card maker's web site) with this sort of post.

        K
        kylemasonschmidtAuthor
        Participant
        March 30, 2021

        I have WINDOWS 10 Pro, and my video drivers are fully up to date.

        F
        Community Expert
        Francesco Della PerutaCommunity Expert
        Community Expert
        March 30, 2021

        What happen if you flat the layer before exporting?

        K
        kylemasonschmidtAuthor
        Participant
        March 30, 2021

        If i flatten the layer, then it places a white background behind my image. I am trying to export transparencies. 

        F
        Community Expert
        Francesco Della PerutaCommunity Expert
        Community Expert
        March 30, 2021

        Hi, try to reset preferences or reinstall photoshop with this tool:

        https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          March 30, 2021

          Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

           

          Does the artefact also appear when you manually merge the Layers? 

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