Inspiring

Answered

Why do some images open in Apple Preview, but solid black in Photoshop 23.1.1?

Forum|Forum|4 years ago
February 10, 2022
8 replies
980 views

When I drag to open this images below AND OTHERS, they open solid black in Photoshop 23.1.1. Why is this continuing to happen? They open perfectly in Apple Preview. You see the image perfectly below in this forum. But Photoshop 23.1.1 refuses to display this open image. This is not the first time to experience this. I have uninstalled 23.1.1, then reinstalled on my 19,1 iMac. Can you guy's open these images in 23.1.1?

macOS

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Correct answer PhotoBoy

After searching throughout the forum I came across a suggestion to Reset Preferences Upon Quit. I tried it and restarted 23.1.1. After re-enabling and un-abling setting again, I opened the "black" images. They opened perfectly. I am not sure what changed by doing the above. I have tried to reset as 23.1.1 was before pref deletion. Will continue to monitor the situation. Hopefully it is resolved.

PhotoBoyAuthor

Inspiring

Researched your suggestion about updating GPU drivers. I see no way on my iMac other than reloading the system software from Apple. Have done that recently. Thank you.

Trying to Live Simply

Michael Bullo

Community Expert

Good to know and nicely done solving the problem.

PhotoBoyAuthor

Inspiring

Apparently nothing changed the size in posting. Thank you.

Trying to Live Simply

PhotoBoyAuthorCorrect answer

Inspiring

After searching throughout the forum I came across a suggestion to Reset Preferences Upon Quit. I tried it and restarted 23.1.1. After re-enabling and un-abling setting again, I opened the "black" images. They opened perfectly. I am not sure what changed by doing the above. I have tried to reset as 23.1.1 was before pref deletion. Will continue to monitor the situation. Hopefully it is resolved.

Trying to Live Simply

TheDigitalDog

Inspiring

First, try disabling GPU in the preferences (Preformance tab). Any better?
If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Michael Bullo

Community Expert

Before you make any more changes, it would be good to know if the issue lies with the images. Did you compare the file sizes I noted against the images you are having issues with?

PhotoBoyAuthor

Inspiring

What is going on w 23.1.1 on my iMac? I am continuing to get solid black images on intermittent jpegs I try to open? There is no way to update my GPU drivers on a Mac that I see. Just reinstalling Monterey does nothing for this issue.

Trying to Live Simply

Michael Bullo

Community Expert

I was able to open both of these images in Photoshop 23.1.1 on a Mac no worries. However, I don't know if I am viewing your original files or something that has been resampled by the forum software.

IMG_0270.jpg (813kb)
IMG_0271.jpg (661kb)

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