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Participant
March 2, 2023
Question

Why does Photoshop return to factory settings every time it is activated

  • March 2, 2023
  • 2 replies
  • 697 views

I have a question that I don't know how to solve
Every time I turn on Photoshop, the settings are reset and return to factory settings.
Can someone help me how to cancel it?

This topic has been closed for replies.

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
March 2, 2023

Hi @Ortal23018740ecrv sounds like a permissions issue with the preferences folder location.

Are you running as an Admin on the user profile?

Try going to Photoshop.exe - shift+Right-click and choose "run as administrator".

Ranjisha Sengupta
Legend
March 2, 2023

Hi @Ortal23018740ecrv 

 

Thanks for reaching out.

Which version of Photoshop are you using? How do you know the application is getting reset?

Do you see any error messages?

If your assets are backed up, you can try reinstalling the application.

 

Let us know how it goes.

 

Ranjisha