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Participant
September 27, 2024
Question

Why photoshop won't download

  • September 27, 2024
  • 2 replies
  • 335 views

This is more of a niche problem, but I was going insane trying to figure out why my computer with a good OS was not able to download photoshop. As it turns out, the web browser I was using was the problem (Opera GX). So if you already checked your computer is up to date with the system requirements to download adobe apps (and it keeps telling you your Operating system is the problem), use the default browser your computer came with. 

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2 replies

D Fosse
Community Expert
Community Expert
September 27, 2024

We've seen a lot of these, and the problem is that these users get a Mac installer, not a Windows installer. Apparently Opera is not able to correctly report the operating system.

Kevin Stohlmeyer
Community Expert
Community Expert
September 27, 2024

@Festive_sharpness0415 You are correct Opera is not a supported browser for Creative Cloud website/downloads:

https://helpx.adobe.com/creative-cloud/system-requirements.html