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Why will Photoshop CC 2015.5 no longer open JPG or NEF files but does open PSD files?

Forum|Forum|8 years ago
January 12, 2018
3 replies
1871 views

After the most recent updates to Photoshop CC when I try to open JPG files I get a dialog box saying "Could not complete your request because the file was not found."

When I try opening NEF files a box appears which says "Could not complete your request because Photoshop does not recognize this type of file.

PSD files open with no problem.

I'm running Photoshop on a 2011 iMac under MacOS 10.9.5

failure to open

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Correct answer PaulSalazar

Here is the list of support cameras:

Cameras supported by Camera Raw

For Nikon D90 the Minimum Camera Raw plug-in version required: 5.1 (CC 2015.5 should have v9 or 10)

Also I found this page: Troubleshoot Camera Raw | Photoshop, Photoshop Elements

John Waller

Community Expert

When I try opening NEF files a box appears which says "Could not complete your request because Photoshop does not recognize this type of file.

Which Nikon camera are your NEF files from?

S

SelectmanAuthor

Participating Frequently

John, The NEFs are all from a Nikon D90.

.........Mike

PaulSalazar

Inspiring

Hello!

The version of Camera RAW that you have is compatible with the CC.2015.5 and the current Nikon camera? (NEF)

Camera Raw plug-in installer

Regards

S

SelectmanAuthor

Participating Frequently

Paul, I'm not sure how to determine if the version of camera RAW is compatible with the camera and CC 2015.5, but I can say that I have never had a problem with the RAW files before this.

......Mike

PaulSalazarCorrect answer

Inspiring

Here is the list of support cameras:

Cameras supported by Camera Raw

For Nikon D90 the Minimum Camera Raw plug-in version required: 5.1 (CC 2015.5 should have v9 or 10)

Also I found this page: Troubleshoot Camera Raw | Photoshop, Photoshop Elements

gener7

Community Expert

From your Creative Cloud Desktop Panel, or from inside your CC 2015.5 Application folder, run the uninstaller and try a reinstall.

After that, restart your Mac.

S

SelectmanAuthor

Participating Frequently

Thanks, gener7, but that didn't result in any improvement. Unless that last update I did has a particular "dislike" for my now somewhat aged OS on this machine I can't figure what has happened.

.............Mike

gener7

Community Expert

Can you try a Preferences reset?

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