Skip to main content
J
jaxon29918928jmqm
Participant
May 16, 2023
Answered

(Windows) Photoshop Prefences not being saved

  • May 16, 2023
  • 2 replies
  • 650 views

I change settings like not seeing the pixel grid when i zoom in and being able to zoom with the scroll wheel and the toolbar, but everytime I turn off my computer and turn it back on and go on photoshop they all restart to the default settings. Please help me out

This topic has been closed for replies.
Correct answer Sameer K

Hey @jaxon29918928jmqm. Welcome to the Photoshop Community. I'll help you figure this out. What version of Photoshop & the operating system are you working on? Are you using a wireless mouse?

 

Ensure Photoshop is in the default state, go to the location of the preference folder below, and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

 

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • Press Windows + R & type this is the Run Window - %APPDATA%\Adobe

     

  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

 

These changes will give a fresh start to Photoshop as a fresh install. Let me know if the issue exists.

Thanks!

Sameer K

2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
May 16, 2023
quote

I change settings like not seeing the pixel grid

By @jaxon29918928jmqm

 

How are you turning off the pixel grid (you didn't say)?

  • If you are using View > Extras (Ctrl+H), it will return when you relaunch
    Ctrl+H will hide/show everything that is checked in View > Show
  • If you are using View > Show > Pixel Grid, it should stay off

 

Let us know if this helps.

 

Jane

 

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
May 16, 2023

Hey @jaxon29918928jmqm. Welcome to the Photoshop Community. I'll help you figure this out. What version of Photoshop & the operating system are you working on? Are you using a wireless mouse?

 

Ensure Photoshop is in the default state, go to the location of the preference folder below, and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

 

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • Press Windows + R & type this is the Run Window - %APPDATA%\Adobe

     

  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

 

These changes will give a fresh start to Photoshop as a fresh install. Let me know if the issue exists.

Thanks!

Sameer K

    J
    jaxon29918928jmqmAuthor
    Participant
    May 16, 2023

    this helped thank you

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices