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A
Ayanor
Participant
January 16, 2021
Question

Workspace becomes grey when pressing the Spacebar

  • January 16, 2021
  • 2 replies
  • 304 views

Hi everyone,
I'm getting really desperate... I learned to work around so many bugs with adobe programs, but this one is the most annoying one I've ver experienced.
 
There is a new computer with a Nvidia RTX 3080 and also I use the Wacom Cintiq 13 Pro and the latest updated version of Windows. Also I've installed the latest version of Photoshop.

Now, when I'm drawing, after ten  minutes or so, when I hit Space to move around the workspace, my brush changes to the white arrow. Changing the tool, doesn't change the cursor.
Also the Navigator doesn't let me move on the canvas - it's frozen. 
When I move the tab of my current workspace, nothing changes - but when I snap it back to the dock, the workspace becomes grey. The picture is still shown on the navigator, but it's not frozen anymore. Also toggling layers are shown in the navigator, but not in the workspace.  
To get back the image on the workspace I have to close the file and open it again. Afterwards the same issue will occur after ten minutes again.
The weird thing is, that the first ten minutes, everything works perfectly, even pressing the space bar. 


Here's what I tried:
- I tried to turn the GPU off, afterwards I had my workspace glitched whenever I moved it. The glitches remained on the screen and I couldn't work with that.
- I updated my graphic driver, Adobe CC, and my wacom driver  - Nothing changed
- I uninstalled the latest version of Photoshop and installed the last CC 21 version - Nothing changed
- I tried to check and uncheck the "Legacy Compositing" - Both didn't change anything

Do you have any idea what this could be? I have no clue what to do or what to search for. 
Any suggestions are very welcome. Thank you in advance! 
 
Best regards,
Ayanor

  

This topic has been closed for replies.

2 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
January 17, 2021

Hi

Can you go to Photoshop's Help >System info and click teh Copy button. Then paste the info here

 

Dave

A
AyanorAuthor
Participant
January 24, 2021

Hi Dave, 
sorry for the delayed answer. Sure, here you go. FYI: I reinstalled the newest version of Photoshop.
Thank you in advance!

Adobe Photoshop Version: 22.1.1 20210104.r.138 2021/01/04: 852879028a7 x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.662
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3792 MHz
Built-in memory: 32690 MB
Free memory: 20955 MB
Memory available to Photoshop: 29936 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.71.1
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=10078
glgpu[0].GLName="GeForce RTX 3080/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="27.21.14.6109"
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll"
glgpu[0].GLDriverDate="20201231000000.000000-000"
glgpu[0].GLRenderer="GeForce RTX 3080/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=10737
clgpu[0].CLName="GeForce RTX 3080"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=6.290000e+11
clgpu[0].CLCompute=13301.409949
clgpu[0].CLRawDeviceName=GeForce RTX 3080
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
nativegpu[0].NativeName="8710:NVIDIA GeForce RTX 3080"
License Type: Subscription
Serial number: 90970686362377884885
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Stella\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 476,3G, 358,2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/12/11-01:18:03 79.625855 79.625855
AdbePM.dll PatchMatch 2020/09/29:17:00:06 1.624362 1.624362
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.625377 79.625377
AdobeXMP.dll Adobe XMP Core 2020/12/09-11:57:44 79.164590 79.164590
AdobeXMPFiles.dll Adobe XMP Files 2020/12/09-11:57:44 79.164590 79.164590
AdobeXMPScript.dll Adobe XMP Script 2020/12/09-11:57:44 79.164590 79.164590
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/12/11-01:18:03 79.625855 79.625855
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2020/11/20-03:50:06 79.625451 79.625451
ARE.dll ARE 2020/12/11-01:18:03 79.625855 79.625855
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2020/12/11-01:18:03 79.625855 79.625855
BIBUtils.dll BIBUtils 2020/12/11-01:18:03 79.625855 79.625855
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2020/12/11-01:18:03 79.625855 79.625855
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
DirectML.dll DirectML Redistributable Library 1.0.200514-0504.1.redist-dml-2.1.0.dcd3712
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-4.1.4.7
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2020/11/09-12:12:23 79.277020 79.277020
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
MPS.dll MPS 2020/12/03-01:11:47 79.625685 79.625685
onnxruntime.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.1
Plugin.dll Adobe Photoshop 2021 22.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 16.0.0.4539038 16.0.0.4539038
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.1.4.7


Required plugins:

Accented Edges 22.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
Average 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Average.8bf”
Bas Relief 22.1 - from the file “Filter Gallery.8bf”
BMP 22.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
Charcoal 22.1 - from the file “Filter Gallery.8bf”
Chrome 22.1 - from the file “Filter Gallery.8bf”
Cineon 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Cineon.8bi”
Clouds 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Clouds.8bf”
Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
Craquelure 22.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.1 - from the file “Filter Gallery.8bf”
Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
Cutout 22.1 - from the file “Filter Gallery.8bf”
Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
Dicom 22.1 - from the file “Dicom.8bi”
Difference Clouds 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Clouds.8bf”
Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
Displace 22.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “EazelAcquire.8ba”
Entropy 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Export Color Lookup Tables 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Export3DLUT.8be”
Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “FastCore.8bx”
Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.1 - from the file “Filter Gallery.8bf”
Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
Fresco 22.1 - from the file “Filter Gallery.8bf”
Glass 22.1 - from the file “Filter Gallery.8bf”
Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
Grain 22.1 - from the file “Filter Gallery.8bf”
Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
IGES 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
JPEG 2000 22.1 - from the file “JPEG2000.8bi”
Kurtosis 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Lens Blur 22.1 - from the file “Lens Blur.8bf”
Lens Correction 22.1 - from the file “Lens Correction.8bf”
Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
Liquify 22.1 - from the file “Liquify.8bf”
Matlab Operation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “ChannelPort.8bf”
Maximum 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Mean 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Measurement Core 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MeasurementCore.8me”
Median 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
Minimum 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
MMXCore Routines 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MMXCore.8bx”
Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.1 - from the file “Filter Gallery.8bf”
Note Paper 22.1 - from the file “Filter Gallery.8bf”
NTSC Colors 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
Palette Knife 22.1 - from the file “Filter Gallery.8bf”
Patchwork 22.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
PCX 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “PCX.8bi”
Photocopy 22.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “ChannelPort.8bf”
Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
Pixar 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Pixar.8bi”
Plaster 22.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “PBM.8bi”
Poster Edges 22.1 - from the file “Filter Gallery.8bf”
PRC 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Radiance 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Radiance.8bi”
Range 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Render Color Lookup Grid 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Export3DLUT.8be”
Reticulation 22.1 - from the file “Filter Gallery.8bf”
Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
Save for Web 22.1 - from the file “Save for Web.8be”
ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
Shear 22.1 - from the file “Standard MultiPlugin.8bf”
Skewness 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
Solarize 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Solarize.8bf”
Spaces 22.1 - from the file “Spaces.8li”
Spatter 22.1 - from the file “Filter Gallery.8bf”
Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
Sponge 22.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
Stained Glass 22.1 - from the file “Filter Gallery.8bf”
Stamp 22.1 - from the file “Filter Gallery.8bf”
Standard Deviation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Sumi-e 22.1 - from the file “Filter Gallery.8bf”
Summation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Targa 22.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.1 - from the file “Filter Gallery.8bf”
Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.1 - from the file “Filter Gallery.8bf”
Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
U3D 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
Underpainting 22.1 - from the file “Filter Gallery.8bf”
Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
Variance 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
Water Paper 22.1 - from the file “Filter Gallery.8bf”
Watercolor 22.1 - from the file “Filter Gallery.8bf”
Wave 22.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “WIASupport.8li”
Wind 22.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “WBMP.8bi”
ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 3.8.0.30 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
CmdN: 1.5.18
CDP: 1.100.16
Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
New Document 3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
Home 2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE



 

davescm
Community Expert
davescmCommunity Expert
Community Expert
January 24, 2021

I don't see much wrong in that system info.

I notice though that you are using NVidia's game ready driver (461.09)

You might want to replace that with teh slightly older Studio driver (460.89). Studio drivers are released less frequently but are better tested with creative applications rather than being released quickly for the games community.

If you do, choose Advanced options and tick Clean Install. Don't bother installing the superflous gaming "experience" elements. Just install the basic drivers.

 

https://www.nvidia.co.uk/Download/Find.aspx

Eugenio.NYC
Eugenio.NYC
Participating Frequently
January 17, 2021

Big maybe:

I bought a similar PC from ibuypower and everything works fine, one day I an internal thunderbolt card and after a few weeks my PC started frequently frozen. maybe you installed something?

A
AyanorAuthor
Participant
January 17, 2021

Thank you 🙂 Well good point, but I'm not sure what could have been wrong or how to find out... I installed Adobe CC alongside the drivers for my Hardware and their utility centers (Razer Center, GeForce Experience, Corsair ICUE Software, MSI Dragon Center (this was pre-installed),  and the Wacom Desktop Center... yeah... it's a lot) . But I didn't install any new hardware into my computer... 
Is there a fast way to find out, if anything of that could cause the problem? 


 

Eugenio.NYC
Eugenio.NYC
Participating Frequently
January 17, 2021

Hi,

I don't know. Maybe someone here or in a PC forum.

I hope you can figure it out

E

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