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Marta_M89
Participant
January 30, 2021
Question

XP-Pen Deco01 can't use pen pressure with new Photoshop version (or any other apps)

  • January 30, 2021
  • 1 reply
  • 1377 views

So... I'm very upset now as the pen pressure of my XP-Pen Deco01 is not supported with the new 2021 versions of Adobe apps. I'm paying for the full app package and I'm not able to use my tablet. SERIOUSLY???? I had this problem with the 2020 updates too so I downloaded the 2019 version. 
Updates were made and now I can't get the 2019 version anymore. 

How long is going to take you to fix this? ONE YEAR HAS PASSED. 

I'm looking for other options to move away from Adobe, you haven't made any progress for a long time, and the customer service that was once very good now it's just HORRIBLE. 

I need you to fix this for me as this is compromising my job!

    This topic has been closed for replies.

    1 reply

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    January 30, 2021

    Take a look here:

    (4) PEN PRESSURE is not working in ADOBE PHOTOSHOP [SOLVED] | Pen Tablet Tutorial (XP-Pen & Wacom) - YouTube

    Help problem with pressure sensitivity : photoshop (reddit.com)

     

    If this doesn't, please give us more informations including the following :

    Adobe product and version number

    Operating system and version number

    The full text of any error message (s)

    What you were doing when the problem occurred

    Screenshots of the problem and/or error messages

    Computer hardware, such as CPU; GPU; the amount of RAM; etc

     

    To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    M
    mrkeesu1212
    Participant
    February 3, 2021

    I'm having the same problems but on a Mac so that video doesnt help unfortunately.  Everything within photoshop is checked off as outlined in that video link.

    If you could help,  the information as requested is as follows:

    • Adobe Photoshop 2021 v22.1.1
    • Mac OS 10.14.6
    • No error messages, just no pen pressure
    • also using an XP Pen, the Deco 01 v2, the pen pressure is working in other apps, just not Photoshop

    Any help would be great, its driving me crazy, and also impacting my work.

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