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L
lavrenko
Participant
June 4, 2023
Question

Yesterday I paid for the plan "for photographers". But for some reason, I have installed a trial ver

  • June 4, 2023
  • 3 replies
  • 634 views

Yesterday I paid for the plan "for photographers". But for some reason, I have installed a trial version of the PS and LR programs. And to install beti asks to buy a separate photoshop.

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    3 replies

    T
    Test Screen Name
    Legend
    June 4, 2023

    You don't mention whether you signed out, then signed in. That's not at all the same as exiting and re-entering Creative Cloud.

    L
    lavrenkoAuthor
    Participant
    June 5, 2023

    Так. Я виходив iз адоб ід, і входив. Якщо ви про це.  

    L
    lavrenkoAuthor
    Participant
    June 4, 2023

    none of the methods worked. There are no entries in the host file adobe. Entering / exiting the creative kalud did not help. like the update. The subscription is active.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 4, 2023

    What did you find when you did the first step after signing in to your account?

    (Don't publish personal information.)

     

     

    Jane

     

    1. Sign in at https://account.adobe.com/plans.

      Note: If you've more than one Adobe account, check that you're signed in to your account with the correct email address.

    2. If your plan has expired, or if there is a payment issue with your account, you see an error message. To fix the payment issue, select Edit billing and payment.

       

       

    3. If your payment method isn’t current, update your credit card information in and select Save.

      Your new payment method will take effect in the next billing cycle.

    L
    lavrenkoAuthor
    Participant
    June 5, 2023
    Screenshot_2023-06-05-09-39-59-456_com-android-chrome.jpg
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 4, 2023

    @lavrenko 

     

    If you purchased the Photography plan from Adobe and it is showing up as a trial, try each of these four steps from the Adobe Help page. It might be that you need to sign out of Creative Cloud, then sign back in.

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

    The Beta is included and is not a separate subscription.

     

    Let us know what works for you.

     

    Jane

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