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Question

I wanted to buy Photoshop, but during the trial period I encountered the following problem: when editing a photo, the cursor appears and then nothing works, although I can choose tools or corrective tools, or even work on other files. Will it be the same after the purchase?

nikunj.m · Answer

Hi,

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along with the version of Windows you're working on?

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Let us know how it goes!

Regards,

Nikunj

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