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Leo22239497bszm
Participant
December 14, 2021
Question

Файл перестает отображать все действия и выскакивает курсор.

  • December 14, 2021
  • 1 reply
  • 187 views

I wanted to buy Photoshop, but during the trial period I encountered the following problem: when editing a photo, the cursor appears and then nothing works, although I can choose tools or corrective tools, or even work on other files. Will it be the same after the purchase?

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1 reply

nikunj.m
Legend
December 14, 2021

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along with the version of Windows you're working on?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj