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fabian
Participant
July 16, 2026
Question

Adobe Express Photos 6.6.2 - Screenshots are pasted as Outlook attachments instead of inline images

  • July 16, 2026
  • 11 replies
  • 304 views

I found what appears to be a clipboard format issue in Adobe Express Photos 6.6.2.

Environment:

  • Adobe Express Photos 6.6.2
  • Windows 10 Pro 22H2
  • Microsoft Outlook Classic (Microsoft 365)

Steps to reproduce:

  1. Capture a screenshot using Adobe Express Photos with the Print Screen shortcut.
  2. Press Ctrl+V inside a new HTML email in Outlook Classic.

Result:

Outlook inserts the screenshot as a file attachment instead of an inline image.

Expected result:

The screenshot should be pasted directly into the message body.

Investigation:

Using InsideClipboard, Adobe Express Photos places the following clipboard formats:

  • CF_BITMAP
  • CF_HDROP
  • FileContents
  • FileGroupDescriptorW
  • Shell IDList Array

Windows Snipping Tool only places image formats (CF_BITMAP/PNG), and Outlook correctly pastes the image inline.

Microsoft Word pastes the Adobe Express screenshot correctly because it uses the bitmap clipboard format, while Outlook prioritizes CF_HDROP and treats the clipboard contents as a file attachment.

This suggests Adobe Express Photos should avoid placing CF_HDROP (or related virtual file formats) on the clipboard when the user captures a screenshot intended for clipboard pasting.

      11 replies

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      September 8, 2026

      Hi everyone! The fix for this is now live.

      The issue where screenshots from Express Photos pasted into Outlook as attachments instead of inline images has been fixed and rolled out. Pasting a screenshot into Outlook (Classic or New) should now drop it straight into the message body.

      If you make sure Express Photos is updated to the latest version, you should be good to go. Give it a try and let me know if you're still seeing it - but this one should be sorted now.

      Thanks for your patience while it was worked on,

      Rose

      estebanm70609832
      Participant
      September 9, 2026

      Hi ​@Rose DV many thanks for the information. Unfortunatly, it doesn’t work as expected. 

      If I open Adobe Express Photos and select the capture function, it does properly. But, if I use some of the shortcuts (Print Screen key for example), it keeps failing. 

      Can yuo please ask them to check it?

      Many thanks in advance!

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      September 9, 2026

      Hi ​@estebanm70609832,

      Thanks for testing and coming back - these look like two different things, which is why one's sorted and one isn't.

      The fix I posted about was specifically the paste-into-Outlook behavior (screenshots landing as attachments instead of in the message body). If that part's now pasting inline for you, that's the one that's fixed.

      What you're describing - capture works when you open Express Photos directly, but triggering it with the Print Screen shortcut keeps failing - is a separate issue from the paste one. So yes, I'll get that looked at, and it'd help to know:

      • When you press Print Screen, what happens exactly — nothing at all, an error, or it opens but doesn't capture?
      • Does Win+Shift+S behave the same way, or just Print Screen?
      • Are you on Windows 10?

      That'll help pin down whether it's the shortcut itself not firing or the capture failing after it triggers.

      Rose

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      September 3, 2026

      Quick update for everyone following this -

      The clipboard-format fix is still confirmed and in progress with the team. I don't have a release date to share yet, but this thread is the first place I'll post one the moment I do.

      I know a few of you have switched to other tools in the meantime - completely fair while this is outstanding (thank you for adding your voice to the thread, ​@Shona3832915928q6, it really does help when I pass it along to the team!). If you'd like, subscribe to the thread (the Subscribe option up top) so you get pinged the second there's a fix to test, rather than having to check back.

      Rose

      Shona3832915928q6
      Participant
      September 2, 2026

      I’ve uninstalled and use a product that works.

      estebanm70609832
      Participant
      August 27, 2026

      Hi ​@Rose DV. Any solution for this? It’s very annoying and it prevents many people for using Adobe Express Photos as thei default screenshot application. Thank you very much!

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      August 27, 2026

      Hi ​@estebanm70609832,

      Thanks for the nudge! The team has confirmed they're fixing this specific issue: screenshots from Adobe Express Photos pasting into Outlook Classic as attachments instead of inline images. So it's a recognized bug with a fix in the works!

      I don't have an exact release date to share yet, but I'll update this thread as soon as I have more on timing. And huge credit to ​@fabian - that clipboard-format writeup earlier was perfect!

      Rose

        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        July 17, 2026

        Hi ​@fabian, thank you for this incredibly thorough writeup, the environment details, repro steps, and especially the clipboard format investigation with InsideClipboard are extremely helpful.

        I've passed this along to our internal team for review.

        Rose

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