Adobe Express Photos auto install???

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I went to print a screenshot today, and all of a sudden my Windows print screen key has been taken over by an app that I did not install “Adobe Express Photos”. That is infuriating. How could you do this, Adobe? As I search for answers here, I'm finding I have to go into my Windows registry to stop it. That's ridiculous. I'm not a computer programmer, and I shouldn't be messing around with my own registry to delete something that you guys are auto-installing. Please fix this behavior, Adobe. This is maddening, really horrific. Unwanted programs that auto-install themselves are typically considered to be viruses, aren't they?

S

social_kid1697

Participant

>Your frustration is fair, and I won't dress it up. You shouldn't have to touch your registry, and I won't send you there.

You know we can all tell this is an AI generated response, right? Your entire response reads like AI apologetic slop.

Adobe needs to remove this, this user is completely correct in that this is precisely how malicious software behaves.

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Rose DV

Community Manager

Hi @social_kid1697 - I’m a real person, I can assure you - though I know it’s tough to tell through a screen in this day and age. I am working with the product teams and sending along literally every single comment this thread has, but if there’s no solid update to give, I’m not trying to sugar-coat anything.

I have the facts as they are, which is that this app was bundled with a Windows update, and I can give options in how to uninstall and assure you that your comments are being read by a person and consistently being passed along to the people who have more power than I do.

Thanks for adding your voice to the thread, and I’ll update with more info when I can.

Rose

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Rose DV

Community Manager

Hi @shayb68441784!

Your frustration is fair, and I won't dress it up. You shouldn't have to touch your registry, and I won't send you there.

First, the plain-language why, because "did this randomly appear" is worse than knowing the cause: Adobe Express Photos most commonly arrives bundled with an Acrobat or Reader update on Windows, rather than something you separately chose to install.

That's why it can show up seemingly out of nowhere after an update. It doesn't make it less annoying, but it's not random or a virus, it's a bundled install that should have been far clearer to you up front (something the internal team is actively working on!).

The non-registry way to fix it:

Return Print Screen to normal: open Adobe Express Photos, profile icon (top right), Settings, and turn off the Screenshot Shortcut option (turn off both entries if you see two).
Remove the app entirely: Windows Settings, Apps, Installed apps, Adobe Express Photos, Uninstall. It removes cleanly, your Acrobat or Reader stays put.

On the real issue, that it arrives and grabs a system key without it being clearly your choice: that's the part that shouldn't happen, and the feedback on how this is handled will continue to be passed to the team.

Rose

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