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Thom_Carfors1502
Participant
Nov 21, 2024 10:49 AM UTC
Question

App does not start

Hello, 

 

I have a Premium subscription. I mainly work in the app on my iPhone 14, and it works well. Now I have a new iPhone 16 and have installed the app, but it doesn’t start. What should I do?

 

thom

6 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Nov 21, 2024 12:09 PM UTC

Hey @Thom_Carfors1502, Welcome to our Community!!

This shouldn't be happening. Can you please share a screen recording of the workflow from opening the app onwards? Do you get any error message pop-ups? Are you able to sign in to your Adobe account? Please share the details so we can better understand the issue and assist you. 

Meanwhile, ensure that the device's OS is updated, and you can also try reinstalling and restarting the device once to see if that makes any difference.

 

Thanks!

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    Thom_Carfors1502Author
    Participant
    Feb 14, 2025 2:17 PM UTC

    Hello, and thank you!

    I don't get any error message pop-ups. No, I am not able to sign in, the app shuts down very quickly. 

    device's OS is uppdated and I have done reinstalling/restarting. 

    thanks/

    screenrecording for you: 

    Translate
    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    Feb 14, 2025 6:00 PM UTC

    Hey @Thom_Carfors1502, thanks for responding and sharing the screen recording. Can you try uninstalling and reinstalling the app? Does this happen with any other Adobe app?

    Also, ensure that your device has sufficient storage for the app to operate and for edited files to be saved.  

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