App does not start

Forum|Forum|1 year ago
November 21, 2024
1 reply
615 views

Hello,

I have a Premium subscription. I mainly work in the app on my iPhone 14, and it works well. Now I have a new iPhone 16 and have installed the app, but it doesn’t start. What should I do?

thom

Crash or freeze

Amitej S

Community Manager

Hey @Thom_Carfors1502, Welcome to our Community!!

This shouldn't be happening. Can you please share a screen recording of the workflow from opening the app onwards? Do you get any error message pop-ups? Are you able to sign in to your Adobe account? Please share the details so we can better understand the issue and assist you.

Meanwhile, ensure that the device's OS is updated, and you can also try reinstalling and restarting the device once to see if that makes any difference.

Thanks!

T

Thom_Carfors1502Author

Participant

Hello, and thank you!

I don't get any error message pop-ups. No, I am not able to sign in, the app shuts down very quickly.

device's OS is uppdated and I have done reinstalling/restarting.

thanks/

screenrecording for you:

ScreenRecording_02-14-2025_15-09-00_1.zip

Amitej S

Community Manager

Hey @Thom_Carfors1502, thanks for responding and sharing the screen recording. Can you try uninstalling and reinstalling the app? Does this happen with any other Adobe app?

Also, ensure that your device has sufficient storage for the app to operate and for edited files to be saved.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded