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2 replies

C
cbringas
Participant
November 24, 2024

mine too.. it says that my ID doesn't have permission to use it: i don't know how to solve it

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
November 26, 2024

Hey @cbringas, I see you have an active creative cloud all apps subscription, so it shouldn't be an issue for you to access any Adobe app. Can you try logging into some other Adobe app or https://adobe.ly/414Ee4l to confirm if the ID works fine?

 

If that's not an issue, I'd recommend contacting and working with our support directly as a next step. They can be reached here: https://adobe.ly/3V9phKA

Thanks!
 
Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
November 14, 2024

Hi 

@Erika07

 

We're sorry to hear about this. Could you please let us know when exactly the app freezes? Please ensure your device is updated. You can try rebooting the device or reinstalling the app and see if that helps.

 

Regards,

Tarun

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