App doesn’t work

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Every time I open the app it's freezing. I can't do anything at all.

RPReplay_Final1731567009.zip

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cbringas

Participant

mine too.. it says that my ID doesn't have permission to use it: i don't know how to solve it

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Amitej S

Community Manager

Hey @cbringas, I see you have an active creative cloud all apps subscription, so it shouldn't be an issue for you to access any Adobe app. Can you try logging into some other Adobe app or https://adobe.ly/414Ee4l to confirm if the ID works fine?

If that's not an issue, I'd recommend contacting and working with our support directly as a next step. They can be reached here: https://adobe.ly/3V9phKA

Thanks!

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Tarun Saini

Community Manager

Hi

@Erika07

We're sorry to hear about this. Could you please let us know when exactly the app freezes? Please ensure your device is updated. You can try rebooting the device or reinstalling the app and see if that helps.

Regards,

Tarun

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