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R
RJordan25
Participant
June 23, 2025
Question

Blindsided by the new version

  • June 23, 2025
  • 1 reply
  • 596 views

I don't mind tinkering, but a complete overall is a punch in the gut.

 

I can't tell you how long I used the old version 5-8 years maybe.

I liked it, never had a reason to download or buy another.

I could edit a photo to my liking in under a minute. I could do whole shoots (1000k or more pics in an hour)

This version takes up too much space and my computer is sluggish at best when trying to use it.

After I edit a picture, I have to shut down the application, because it doesn't recognise the image.

So I load a photo, make painful edits that is hard to see on a white screen, save the picture, go back and pull up the next one, get the error, I have to discard multiple times and then shut down AE.
This takes 10 minutes.

Really if I wanted to learn a new app, I would have bought one

 

Is there anyway of getting last niights version reloaded?

This is unusable.

 

Robert Jordan

    1 reply

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    June 23, 2025

    Hi @RJordan25

    I'm sorry to hear about the difficulties you're encountering with the new version. Unfortunately, it is not possible to go back to the prior version. I would be happy to work with you to see if we can resolve the issue you're encountering, though. Could you please try the following steps and see if they help?

    • Test in different browsers  - Chrome, Edge, Safari
    • Try clearing the browser cache  -  https://adobe.ly/4lnT90w
    • Test in incognito/private browsing mode -  https://adobe.ly/3TAGmvA
    • Try creating a duplicate instance of the file and test from there

    Please let us know how it goes,

    Best,
    Dave

    R
    RJordan25Author
    Participant
    June 23, 2025

    Thanks Dave! I do appreciate that, but the biggest headache is when completing 1 photo I have to completely exit out because of the error. After I save a photo, it takes me 3 steps to close the app, because it won't let me load a 2nd picture.
    Then I select the next pic and the loading process starts all over again. This process is extremely aggravating.

    That's a shame you can't reload the older version, heck I'd even buy it, but  my issues go beyond the app. I have worked it, but between app restarts and closing the white back groun(I'm diabetic and the white is too bright) and clunkiness because my system is old and slow. I'll have to look for something like the last version

     

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 24, 2025

    Thanks for your response 

    @RJordan25

    ,

    Could you please let us know if this is happening with all photos? Are you using images from the local drive or images from Adobe Stock? 

     

    Also, is it possible for you to share the failed project URL with me via private message?

     

    Regards,

    Tarun

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