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Fancy_future164e
Participant
Oct 27, 2026 10:41 AM UTC
Question

Bug Report: CR2 RAW files "Not Supported" on iPhone 17

Message: I am reporting a regression bug regarding RAW file support on the iPhone 17.

The Problem: The app displays a "not supported" message when attempting to open CR2 RAW files, even though I am using the latest version available in the App Store.

Troubleshooting already performed:

  • Verified the files are locallystored on the device.
  • Performed a full uninstall andclean reinstall of the app.
  • Verified that the same filesworked in Photoshop Express onmy previous iPhone model.

Evidence that this is an app-specific bug: I have tested the same CR2 files in other RAW-capable apps (such as Snapseed), and they open and edit without any issues. This confirms that the OS is reading the files correctly and the issue lies specifically within the Photoshop Express decoder/compatibility layer for the iPhone 1**

Please let me know if you need specific device logs or file samples to resolve this.**