Participant

Answered

Can not restore purchase

Forum|Forum|3 years ago
November 24, 2022
3 replies
1350 views

Hi,

I have recently purchased a nee phone and tranfered everything from my old to the new.
Now when i use the PS Express app it promps me to use premium features even though i a purchased my subscription. When i press the continue tab a box comes up saying;

Login id

You are signed in to PS Express as myemail@aol.com. Another account

hq******6v@privaterelay.appleid.c om is linked with subscription. You may login to PS Express from that account & restore purchase.

I dont understand it or know how to correct it. The restore purchase option in prefference settings is not present and i dont have another account.

can anyone give me any ideas on how to fix it?

i have removed thr app and reinstalled it but just keep getting the same LOGIN ID message.

thanks in advance for sny ideas.

iOS: iPhone

This topic has been closed for replies.

Correct answer Neelamk

Hi Thomas,

Thank you for reaching out to us. The solution is to sign out and then sign back in using the correct Adobe account.

For the fastest help, please reach out to Adobe Support directly. Visit Welcome to Adobe Customer Care! Need help? sign in, and then click the chat button at the bottom right.

Please let me know if this helps.

Regards,

Neelam

D

Daniel Kramer

Community Expert

Looks like when you signed up, you pressed Sign up with AppleID. That creates temp iCloud alias for the account for privacy purposes. To login you would hit the button login with Apple ID and you should be able to restore the purchase.

T

Thomas27229168haufAuthor

Participant

Hi,

I have recently purchased a new iphone and tranfered everything from my old phone to the new one.
Now when i use the PS Express app it promps me to use premium features even though i have renewed my subscription. When i press the continue tab a box comes up saying;

Login id

You are signed in to PS Express as myemail@aol.com. Another account

hq******6v@privaterelay.appleid.c om is linked with subscription. You may login to PS Express from that account & restore purchase.

I dont understand it or know how to correct it. The restore purchase option in prefference settings is not present and i dont have another account.

can anyone give me any ideas on how to fix it?

i have removed thr app and reinstalled it but just keep getting the same LOGIN ID message.

thanks in advance for sny ideas.

NeelamkCorrect answer

Legend

Hi Thomas,

Thank you for reaching out to us. The solution is to sign out and then sign back in using the correct Adobe account.

For the fastest help, please reach out to Adobe Support directly. Visit Welcome to Adobe Customer Care! Need help? sign in, and then click the chat button at the bottom right.

Please let me know if this helps.

Regards,

Neelam

T

Thomas27229168haufAuthor

Participant

Hi,

I have recently purchased a new iphone and tranfered everything from my old phone to the new one.
Now when i use the PS Express app it promps me to use premium features even though i have renewed my subscription. When i press the continue tab a box comes up saying;

Login id

You are signed in to PS Express as myemail@aol.com. Another account

hq******6v@privaterelay.appleid.c om is linked with subscription. You may login to PS Express from that account & restore purchase.

I dont understand it or know how to correct it. The restore purchase option in prefference settings is not present and i dont have another account.

can anyone give me any ideas on how to fix it?

i have removed thr app and reinstalled it but just keep getting the same LOGIN ID message.

thanks in advance for sny ideas.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded