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Participant
October 9, 2025
Answered

Can't select background or subject anymore, on Android

  • October 9, 2025
  • 1 reply
  • 150 views

Hi! 

Since a few days ı can't select the background or subject to procces one of them apart 

On Android 

There was no update or something 

I hope somebody know how to help me with this, ı already send a mail but no reaction so far

Thanks! Greatings sandy 

Correct answer sandy_4896

Thanks for sharing the details of the issue. I tried it on my Pixel device, and it works fine. I've shared it with the team and will keep you updated on the progress. Until then, please try reinstalling the app to see if that makes any difference. Do share your observations with us.

 

Best!


Hello, ı reinstalled the app and now it works how it should be! Thank you for your help

1 reply

Amitej S
Community Manager
Community Manager
October 9, 2025

Hi @sandy_4896, Welcome to our community!

Can you please provide the device make and model details along with the installed app version? Also, if possible please share a screen recoridng of the workflow you mentioned for us to understand and investifage thte issue better.

 

Thanks!

Participant
October 9, 2025

From the app photoshop express, version 17.7.12 
Mij device is, Samsung Galaxy s24 
Version One UI 7.0
Android version 15 
The red squares should be the buttons for select the background or subject 
I hope I give  you the right informatienummer
And thank you so far

Amitej S
Community Manager
Community Manager
October 9, 2025

Thanks for sharing the details of the issue. I tried it on my Pixel device, and it works fine. I've shared it with the team and will keep you updated on the progress. Until then, please try reinstalling the app to see if that makes any difference. Do share your observations with us.

 

Best!