Can't select background or subject anymore, on Android

Forum|Forum|4 months ago
October 9, 2025
1 reply
150 views

Hi!

Since a few days ı can't select the background or subject to procces one of them apart

On Android

There was no update or something

I hope somebody know how to help me with this, ı already send a mail but no reaction so far

Thanks! Greatings sandy

Problem or error

Correct answer sandy_4896

Thanks for sharing the details of the issue. I tried it on my Pixel device, and it works fine. I've shared it with the team and will keep you updated on the progress. Until then, please try reinstalling the app to see if that makes any difference. Do share your observations with us.

Best!

Hello, ı reinstalled the app and now it works how it should be! Thank you for your help

Amitej S

Community Manager

Hi @sandy_4896, Welcome to our community!

Can you please provide the device make and model details along with the installed app version? Also, if possible please share a screen recoridng of the workflow you mentioned for us to understand and investifage thte issue better.

Thanks!

S

sandy_4896Author

Participant

From the app photoshop express, version 17.7.12

Mij device is, Samsung Galaxy s24

Version One UI 7.0

Android version 15

The red squares should be the buttons for select the background or subject

I hope I give you the right informatienummer

And thank you so far

Amitej S

Community Manager

Thanks for sharing the details of the issue. I tried it on my Pixel device, and it works fine. I've shared it with the team and will keep you updated on the progress. Until then, please try reinstalling the app to see if that makes any difference. Do share your observations with us.

Best!

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