cancellation

Question

I got 7 days free to use the premium features, I requested it, I subscribed, and it automatically charged my card for the annual subscription fee. I canceled again immediately and want my money refunded on the invoice.

jane-e · Answer

@Olívio27074824lyal

You have already cancelled, is that correct? You can confirm your cancellation here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://helpx.adobe.com/manage-account/kb/billing-faq.html

I recently canceled my plan. How long does the refund take?

Refunds usually take three to ten business days to process and get credited to your account.

Make sure that you confirm your cancellation. If you don't see the refund within 3-10 business days (not including weekends and holidays), contact Adobe Customer Care, as they are the only ones who can assist with billing.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded