Content Failed Due to No Internet Connection Error

Forum|Forum|2 years ago
July 24, 2023
1 reply
505 views

Hello,

My name is Flo. I've been having issues with creating a scrapbook for a collage feature in photoshop express for iOS. I get a content failed due to no internet connection error followed by the app creating a regular standard collage:

Please see the attached video for the issue.

MergedMovie.zip

This topic has been closed for replies.

Neelamk

Legend

Hi Flo,

We are sorry for your difficulties. To resolve your issue with creating a scrapbook for a collage feature, could you please try the below steps:

Ensure to have a stable Internet connection for the feature to work correctly.
Please ensure you have the latest version of the application
Please try clearing the app cache and reinstalling the application to improve its performance.

Please let us know if the above troubleshooting steps help resolve the issue. We hope to hear from you soon.

Thank you,

Neelam

C

ContentCreator14Author

Known Participant

Hello @Neelamk ,

I have tried all of those steps already and even reached out to tech support but I still keep getting the same error. Sometimes it errors out and sometimes it doesn't. It's like a hit or miss and it's very frustrating. @Lyn_D tried tried ti help me with this too but it never got resolved

Neelamk

Legend

Hi @ContentCreator14 ,

I am sorry for the delay in response. I will check this with our engineering team for an update. Please help me with the version of Photoshop Express installed on your phone. I appreciate your patience and understand your frustration.

Thank you,

Neelam

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