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coll_coll
Participant
Mar 16, 2023 9:18 AM UTC
Question

ERROR on Ps Express for Microsoft: Apple ProRAW Images - Missing camera profile

Hi,

Yes this is dng files taken on iphone 14 pro max, getting a camera profile not found using PS Express on Windows.. though if you say PS Express for Apple ProRAW, is that PS Express, for Apple ProRAW images or PS Express for Apple, ProRAW images. My issue is with PS Express on Windows 

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    8 replies

    Lyn_D
    Lyn_D
    Inspiring
    Mar 21, 2023 11:27 AM UTC

    Hi @coll_coll, 

     

    Thank you for clarifying this.

    Do you mind testing this for me and letting me know if it is still an issue?

     

    Thank you,

    Lyn

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    Terese625
    Participant
    Nov 2, 2023 9:12 PM UTC

    I'm having this same issue. Using iOS 17.0.2 on 15 pro max. 

     

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    Neelamk
    Neelamk
    Legend
    Dec 12, 2023 11:45 PM UTC

    Hi @Terese625 ,

     

    We are sorry for your difficulties. Please help us to know the version of the Photoshop Express application installed in your device . Plase update the application to the latest version and let us know if this helps.

     

    Thank you,

    Neelam

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    coll_collAuthor
    Participant
    Mar 16, 2023 9:18 AM UTC

    same issue - iphone 14 pro max

     

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      Lyn_D
      Lyn_D
      Inspiring
      Mar 20, 2023 1:26 PM UTC

      Dear all @Cris217817490q6v, @jeromexu, @SunnyM., @hynkle, @Mark Kenyon, @Kelsey23551447gw2w, @Chau V.243607875fbo,  @RDumond06, @Diane25163434wcv0 @coll_coll,

       

      Thank you for being patient.

      Our engineers have informed us that a fix has been applied to the latest Ps Express v 23.10.0, now available for download/ update in the Apple Appstore.

       

      Once your Ps Express App is up to date, kindly test this and confirm if the fix has worked.

      Thank you for being part of the Ps Express community.

       

      We are always here to help and apologize again for any frustration caused.

       

      I'm looking forward to hearing from you.

       

      Many thanks,

      ~Lyn

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      coll_collAuthor
      Participant
      Mar 20, 2023 3:10 PM UTC

      Hi Lyn, I have version 3.9.415 which is the latest available in the Windows store. Not sure if you're referring to a Mac version?

       

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