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C
coll_coll
Participant
March 16, 2023
Question

ERROR on Ps Express for Microsoft: Apple ProRAW Images - Missing camera profile

  • March 16, 2023
  • 2 replies
  • 1566 views

Hi,

Yes this is dng files taken on iphone 14 pro max, getting a camera profile not found using PS Express on Windows.. though if you say PS Express for Apple ProRAW, is that PS Express, for Apple ProRAW images or PS Express for Apple, ProRAW images. My issue is with PS Express on Windows 

    This topic has been closed for replies.

    2 replies

    Lyn_D
    Lyn_D
    Inspiring
    March 21, 2023

    Hi @coll_coll, 

     

    Thank you for clarifying this.

    Do you mind testing this for me and letting me know if it is still an issue?

     

    Thank you,

    Lyn

    T
    Terese625
    Participant
    November 2, 2023

    I'm having this same issue. Using iOS 17.0.2 on 15 pro max. 

     

    Neelamk
    Neelamk
    Legend
    December 12, 2023

    Hi @Terese625 ,

     

    We are sorry for your difficulties. Please help us to know the version of the Photoshop Express application installed in your device . Plase update the application to the latest version and let us know if this helps.

     

    Thank you,

    Neelam

    C
    coll_collAuthor
    Participant
    March 16, 2023

    same issue - iphone 14 pro max

     

      Lyn_D
      Lyn_D
      Inspiring
      March 20, 2023

      Dear all @Cris217817490q6v, @jeromexu, @SunnyM., @hynkle, @Mark Kenyon, @Kelsey23551447gw2w, @Chau V.243607875fbo,  @RDumond06, @Diane25163434wcv0 @coll_coll,

       

      Thank you for being patient.

      Our engineers have informed us that a fix has been applied to the latest Ps Express v 23.10.0, now available for download/ update in the Apple Appstore.

       

      Once your Ps Express App is up to date, kindly test this and confirm if the fix has worked.

      Thank you for being part of the Ps Express community.

       

      We are always here to help and apologize again for any frustration caused.

       

      I'm looking forward to hearing from you.

       

      Many thanks,

      ~Lyn

      C
      coll_collAuthor
      Participant
      March 20, 2023

      Hi Lyn, I have version 3.9.415 which is the latest available in the Windows store. Not sure if you're referring to a Mac version?

       

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