Error with the smart cut function in Photoshop Express (iOS)

Forum|Forum|3 years ago
June 17, 2022
1 reply
770 views

I'm having issues with the smart cut function on iOS, it seems to be remembering the previous picture I edited and feeding that into the smart cut algorithm? I've attached a couple of pictures to illustrate. I've updated the app and reinstalled a few times. Are there any fixes?

{Title edited by Moderator}

This topic has been closed for replies.

Ranjisha Sengupta

Legend

Hi there,

Sorry for the delay in response and the issue with Photoshop Express. We're here to help.

Which version of Photoshop Express and iOS are you using? Since when are you seeing this issue? Is it happening with a particular file format?

Does restarting the device help? Disable the auto-connect setting in Photoshop Express, select App settings > Preferences > Reset Photoshop Connections and click Yes. Relaunch and see if it works.

You can roll back to a previous version if it doesn't work.

Let us know how it goes,

Thanks.

Ranjisha

L

Luke2490947936h1Author

Participant

Hi,

I don't have the option to disable the auto connect setting, I don't know if this is because I don't have any social media accounts linked?

The version of IOS is 15.5, I've just updated to PS Express V 22.26.0 but it's been doing it for the last three versions (around a month now).

All the files I use are JPEG format.

I've tried restarting the device and have no changes.

To add it works again when I restart the app but the issue kicks in again as soon as the auto cut doesn't recognise the item first time.

Look forward to hearing from you.

L

Luke2490947936h1Author

Participant

How do I roll back versions?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded