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Participant
December 21, 2022
Question

Membership paid but not access through my IPhone

  • December 21, 2022
  • 1 reply
  • 221 views

I already paid $34.99 so my membership is active but the App it doesn't recognize it and offer me to pay again when it has been paid 

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1 reply

jane-e
Community Expert
Community Expert
December 22, 2022

@Patricia27667595daxz 

 

What kind of membership do you have for 34.99?

 

If it includes Photoshop Express, try signing out, then sign in with the same Adobe ID and PW you used to make the purchase.

 

Jane

 

Participant
December 29, 2022

Thank you Jane, it worked!