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Participant
October 16, 2024
Question

Mobile version freezes

  • October 16, 2024
  • 1 reply
  • 129 views

I am unable to use the Mobile version on my iPhone (latest iOS installed).

I start the app and am presented the following:

I select "Keep Current Selection" and then the app freezes. I am unable to tap anywhere. A loading icon is displayed (circled in red). I have waited over 10 minutes and nothing happens.

More info:

I have attempted the following without any success:

- I have deleted the app and reinstalled.

- Force closed ALL apps before opening PS Express.

- Opened the app in Airplane mode (including no WiFi).

- Turned off "Background App Refresh"

- Selected "More Photos" option

- Selected Photos "Full Access"

 

Any suggestions?

 

 

1 reply

Participant
March 18, 2025

Using iPhone 16 pro iOS 18.3.1 and I am getting g repeated freezing when trying to load a new photo 

Amitej S
Community Manager
Community Manager
March 18, 2025

Hey @DDPhotoshop, Welcome to our community; thanks for posting here! Please let us know since when are you facing this issue. Is it specific to just one image you upload, or is it happening with any/all media? Have you tried restarting the device?

 

Note: Do not uninstall the Photoshop Express application to reinstall it later, as it is not currently available on Play Stores.