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Christopher33873910zigl
Participant
November 27, 2023
Question

My PSE app is unresponsive. It doesn’t work and crashes

  • November 27, 2023
  • 1 reply
  • 303 views

Hello!

 

app has stopped working.


I rely heavily on PSE for my business. It was while it lasted. However, for the past week it has simply stopped working. 

I open a project and select background and it freezes. Non of the functionality works. All the buttons are non responsive. I have tried uninstalling and reinstalling. I have tried signing out and in. I have restored my phone to factory settings. I have called genius to see if there is a problem with the phone. They ran diagnostics and found nothing wrong! 

What can I do? I have contacted Adobe through the feedback but had no response. 

I am really stuck without it. Is it something to do with Apples latest update and compatibility? Is anyone else experiencing the same? 

chris 

    This topic has been closed for replies.

    1 reply

    Neelamk
    Neelamk
    Legend
    December 12, 2023

    Hi @Christopher33873910zigl ,

     

    We are sorry for your difficulties. To help you resolve the issue, please share the details of your device's iOS version and the Photoshop Express application version installed. Please help us with a screen recording of the workflow and share it through email feedback through the application settings. Our development team will be able to view it and provide an update on the issue resolution.

     

    We are here to help you.

     

    Thank you, 

    Neelam

    Neelamk
    Neelamk
    Legend
    December 21, 2023

    Hi @Christopher33873910zigl ,

     

    Please let us know if your issue is resolved or if you still have a crash issue with Photoshop Express.

     

    Thank you,

    Neelam

    C
    Christopher33873910ziglAuthor
    Participant
    December 21, 2023

    Hi - so the app does seem to be working well again - I can now change
    background in projects.

    However, it still regularly crashes when I’m editing multiple pics one after the other. Every now and then it will crash.

    Christopher Daniels
    Lead Teacher
    Company Director
    Admissions

    Global Learners Academy

     

    (Email and phone removed by moderator)

     

     

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