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Y
Yusran Azimi
Participant
January 19, 2023
Question

Not able to sign in using Adobe ID

  • January 19, 2023
  • 1 reply
  • 777 views

Hi Everyone!

 

Does anyone know why i am not able to sign in Photoshop Express in desktop? Able to download it from Creative Cloud app but unable to sign in. Dont have any issue to sign in Adobe ID on other app. Error as per attached screenshot.

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
January 19, 2023

Hi there,

 

Thanks for reaching out.

Which version of the application are you using? Did you try using a different network connection? 

Are you able to log in to other applications?

We're here to help, just need some info.

 

Regards.

Ranjisha

Y
Yusran AzimiAuthor
Participant
January 20, 2023

Hi Ranjisha,

 

Thanks for the respond.

The version is 3.8. I believe it is the latest one since it was installed directly from Creative Cloud app. Did tried different networks still facing same error. Able to sign in into Acrobat Pro app using the same Adobe ID.

Ranjisha Sengupta
Ranjisha Sengupta
Legend
January 27, 2023

Thanks for the info. Re-install the application and let us know if that helps. 

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