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Participant
December 30, 2023
Question

Photos unable to open

  • December 30, 2023
  • 1 reply
  • 502 views

I just downloaded the app and am using the free trial. I've given access to all my photos but if I try to open any photos it says "this image cannot be opened."  I tried reinstalling the app with no success.  I'm on an iPhone 11 Pro Max.  Any ideas?

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1 reply

Neelamk
Legend
January 9, 2024

Hi @Sarah34519467a8oq ,

 

Apologize for the late response and the frustration & difficulties you faced with Photoshop Express. Please let us know which version of Photoshop Express is installed on your device. I recommend sharing a screenshot of the error you receive while opening an image to investigate further.

 

We are here to help you.

 

Thank you,

Neelam