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charles35454625opv3
Participant
February 14, 2024
Answered

photoshop express app too BIG

  • February 14, 2024
  • 1 reply
  • 678 views

iphone xr 16.5.1, just updated to newest PS Express today..  PSE is taking up 6gb on my phone...  why is this..  what is it saving?  All my photos are saved to my 2tb icloud account..   Is it 'Projects'?  I don't know why it saves 'Projects'..   (?) I save all my photos to my phone after editing and photo shop creates projects automatically..  thanks in advance...

    This topic has been closed for replies.
    Correct answer Neelamk

    you didn't respond to anything i asked whatsoever...   not even close...   I ASKED....  

    1) why is the app taking up so much space on my phone?  Is it projects?  I have over 1000 projects… I don't want to save projects… How can I shut this off?  how can I delete over 1000 projects at the same time when there is no delete button at the bottom of the projects page?   3 Questions there..  why so big?  How do I stop it?  How do I clean it out?  (no answer was given to any of this.)

    AND / OR..  If I delete the app and reinstall it, will it take the app size from 7 gigs back down to something more manageable like under 1 gig?

    ALSO.....  If deleting the app and reinstalling t will reduce the size of the app back down to something more manageable,  will the filters I have created and saved still be there or will they be deleted?

    NEXT....  I never  said I was missing filters… I specifically asked, where are the filters that I create stored?   I must assume when I create a filter and save it a file is created....  where is that file stored… Is that file stored on my phone or is it stored on your end somewhere... in the cloud perhaps?

    So in total there are 6 very specific and very relevant questions there which shouldn't be difficult for the people who created the app to answer...  

    thank you...

     


    Hi @charles35454625opv3 ,

     

    Sorry for the delay in getting back to you.  I will try to answer all your questions. However, I recommend sharing more details about your device's OS and the Photoshop Express application version.

     

    ) why is the app taking up so much space on my phone?  Is it projects?  I have over 1000 projects… I don't want to save projects… How can I shut this off?

    Answer: Yes, it might be the project's numbers; you can try changing the save location in the application settings preference to see if that makes a difference.

    You can delete multiple projects through the steps mentioned below:

    1. On the home screen, tap on All Photos/ Album name given under ‘Edit.’
    2. Tap on the dots icon in the top right corner.
    3. Tap on ‘Delete Photos.’
    4. Select multiple images you want to delete and then tap ‘Delete’ from the bottom right corner.// Allow PS Express to delete X Photos pop-up will appear.
    5. Tap on the Delete button.
    Select images will be deleted.
     
    If I delete and reinstall the app, will it take the app size from 7 gigs back down to something more manageable, like under one gig?
    Answer: The application size will be smaller; your files will be saved in your storage and that adds up to more storage space used, which might make little difference after reinstallation.
     
    Will the filters I have created and saved still be there, or will they be deleted?
    Answers: It will be there after reinstallation
     
     Specifically asked, where are the filters that I create stored?  When I create a filter and save it, I must assume a file is created....  where is that file stored… Is that file stored on my phone, or is it stored on your end somewhere... in the cloud, perhaps?
    Answer: When you create your themes/filters, they will be there under themes as custom themes, and they will be in the application; if you have saved them in Creative Cloud, then due to the discontinuation of Creative Cloud sync files, you might not be able to access those. Please refer to the article for more information:
    https://helpx.adobe.com/in/creative-cloud/kb/eol-creative-cloud-synced-files.html
     
    I hope I answered all your questions. I also recommend sharing the storage used screenshot to investigate further with the engineering team.
     
    Thank you,
    Neelam

     

    1 reply

    C
    charles35454625opv3Author
    Participant
    February 15, 2024

    (update):

    1) so… Every time I save an edited photo to my phone, PSE  also saves my last edit as a project…

    2) for the first few years I used this app this didn't occur… I assume it was a feature added in an update,... (?)

      2a) Is there a way to stop this in settings? I can't see that there is..   

    3) So now I have almost 1000 projects which I assume is what's bloating this app (?) 

       3a) A response in another community thread states that to delete all projects at once, which is only available on the mobile app, scroll to the bottom of the project page and press delete… However, I have no such function available that I can see anywhere...

    sooooo....  (?)

     

    C
    charles35454625opv3Author
    Participant
    February 17, 2024

    Hello..  

    1) is it typical that a relatively simple question may take a while to get a response or may never get a response at all?

     

    2) Where are filters I have created and saved stored… On my iPhone or the adobe cloud?  If i delete and reinstall PSE on my iphone will my filters still be there?

     

    thanks...

     

    Neelamk
    Neelamk
    Legend
    February 21, 2024

    Hi @charles35454625opv3 ,

     

    We apologize for the delayed response and the difficulties you experienced with our application. Please help us with the version of the Photoshop Express and iOS version.

    To change your settings related to saving an image, you can change the preferences in the settings. Please refer to the article link for more information:

    https://helpx.adobe.com/photoshop-express/using/preferences.html

     

    Please share more information on the missing filters since you noticed them.; I recommend sharing a screen recording of the homepage or the filter section to investigate further, along with your email account linked to the subscription.

     

    You could share your email account information through DM. We are here to help you.

     

    Thank you,

    Neelam

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