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Danielle255508081wi8
Participant
August 14, 2022
Question

Photoshop Express Keeps Crashing

  • August 14, 2022
  • 2 replies
  • 1055 views

Hi! Struggling to get help from Adobe on this one. I have an annual subscription to the Photoshop Express app. For the last maybe 8-10 days, it will not open: Just opens on the white screen with the logo and then crashes. I've tried uninstalling/reinstalling, shutting down/reopening my phone, made sure it's up to date... and nothing. Any help would be seriously appreciated! Cheers.

    2 replies

    @cesarqueb_
    @cesarqueb_
    Known Participant
    March 27, 2025

    Latest version 25.11.0 of Photoshop Express used with iOS v18.4 crash when the lens feature is attempting to be used. Why we must to download the lenses each time we use it? Why? You attempt to use a lens and the crash crash and exits abruptly. Please fix ASAP, because you can't to do anything. Please, see the attached screen recording to see how the app crash and exits when the lens feature is selected. I'm using iOS 18.5 with iPhone 15 Pro Max.

      @cesarqueb_
      @cesarqueb_
      Known Participant
      March 27, 2025

      This issue is present since the previous version of iOS. Really is annoying this bug. Many reviews saying the same issue and developers guys in adobe does not fix this bug or problem. 

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        March 27, 2025

        Hi 

        @@cesarqueb_

        ,

        Thanks for reaching out! We're sorry to hear about this. Could you please let us know when you have been seeing this issue? Did you try rebooting the device to check if that helps? Also, have you tried using another device to see how it goes?

         

        Regards,

        Tarun

        Ranjisha Sengupta
        Ranjisha Sengupta
        Legend
        August 15, 2022

        Hi,

        We're sorry about the trouble with Photoshop Express. Would you mind sharing the version of Photoshop Express you're using? Are you using it on windows/ iOS/ Android? From where have you downloaded it?

        Do you see any error messages? What is the device specification where you use the application?

         

        We're here to help, just need some more details.

        Thanks,

        Ranjisha

         

        H
        Hkh23
        Participant
        April 5, 2023

        Hey, I am having the same problem, and it is impossible to find a way to get in touch with an actual human to figure out this problem. My PS express has worked perfect for years, but in recent months it has become unsuable, and crashes every time I try to open a photo. I have the latest version, and I have tried to uninstall and install again, but to no use. Use it on Ipad pro. Can you please help or let me know who/how to contact someone to fix this problem? Thanks

        Ranjisha Sengupta
        Ranjisha Sengupta
        Legend
        April 6, 2023

        Hi @Hkh23,

        We are here to help. Can you share your device specification and available storage? Does the app crash on a particular workflow?

        You can visit this page to initiate a chat from the chat bubble on the right corner: https://helpx.adobe.com/contact.html.
        Thanks!

         

        Ranjisha

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