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Participant
January 23, 2024
Answered

Photoshop Express not starting on iOS 17.3 iPhone 12

  • January 23, 2024
  • 3 replies
  • 1050 views

Hi,

when I will start App on iphone it is not starting, so I can not open app.

app and iOS are on actual version.

This topic has been closed for replies.
Correct answer Michael_Uhl
Hi Neelam,

it was possibel to fix the issue by myself.
it is related to my adobe account.
When I take not the adobe account of company (michael.uhl@hp.com), instead a personal one than the Adobe Photoshop express work fine.



Michael Uhl
Account Manager HP Industrial Print

Telefon +49 7031 45 07 244 | Mobil +49 173 19 24 526
michael.uhl@hp.com



HP Deutschland GmbH
Herrenberger Str. 140 | 71034 Böblingen | http://www.hp.com<>

[cid:aea0b77a-ce8a-46f5-aa06-f771948451ee]

Geschäftsführer: Peter Kleiner, Adrian Müller
Vorsitzende des Aufsichtsrats: Birgit Adrion
Sitz der Gesellschaft: Böblingen, Amtsgericht Stuttgart HRB 751763
WEEE-Reg.-Nr. DE 48428293

3 replies

Neelamk
Legend
January 31, 2024

Hi @Michael_Uhl,

 

I am glad to hear it worked for you. Please don't hesitate to reach out to us if you have any issues in the future. 

 

Thank you,

Neelam



Michael_UhlAuthorCorrect answer
Participant
January 31, 2024
Hi Neelam,

it was possibel to fix the issue by myself.
it is related to my adobe account.
When I take not the adobe account of company (michael.uhl@hp.com), instead a personal one than the Adobe Photoshop express work fine.



Michael Uhl
Account Manager HP Industrial Print

Telefon +49 7031 45 07 244 | Mobil +49 173 19 24 526
michael.uhl@hp.com



HP Deutschland GmbH
Herrenberger Str. 140 | 71034 Böblingen | http://www.hp.com<>

[cid:aea0b77a-ce8a-46f5-aa06-f771948451ee]

Geschäftsführer: Peter Kleiner, Adrian Müller
Vorsitzende des Aufsichtsrats: Birgit Adrion
Sitz der Gesellschaft: Böblingen, Amtsgericht Stuttgart HRB 751763
WEEE-Reg.-Nr. DE 48428293
Neelamk
Legend
January 30, 2024

Hi @Michael_Uhl

 

We are sorry for your difficulties. Have you tried reinstalling it to see if this helps? Once you uninstall the application, restart your phone and install the Photoshop Express application. Please let me know if this helps. I recommend sharing a screen recording of the workflow while it crashes to investigate further.

 

We are here to help you.


Thank you,

Neelam

Participant
October 27, 2024

Hello,

 

 I'm having this issue too. The app freezes on start up. I deleted, restarted and reinstalled to no avail. Please help?