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Photoshop express not working on iPhone 11 Pro max

Forum|Forum|2 years ago
May 16, 2023
6 replies
7429 views

I am using iPhone 11 Pro Max and photoshop express is not working at all. It's freezed on Home Screen and a loading symbol appears. Rest all gets freez. Please help.

PFA screenshots of my screens.

thanks

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Correct answer Neelamk

Hi @Erin34086864a9ej ,

We are sorry for your difficulties. If you had previously purchased features in the app, go to Settings > Preferences > Restore Purchases to enable them. To access the premium features, you need to buy the Premium subscription. Go to Settings > Upgrade now to get Premium.

Premium features in Photoshop Express are included with all paid Photoshop subscriptions. Make sure you use the same Adobe ID to access the premium features.

Please let us know if the above information helps you in any way.

Thank you,

Neelam

N

Nicolas_Le Pallec1064

Participant

I tried reinstalling multiple times, I always get the spinning weel of death with no escape possible.

B

Brian37330797fx3d

Participant

If you find a solution please let this forum know I am experiencing the same dreadful issue.

T

Ty Andras

Participant

I tried everything so I deleted all Adobe products including photoshop express and logged into creative cloud. I was able to download Photoshop Express version 24.31.1 It is literally completely different than before. It has a lot more features and launches without crashing. I still miss the editing capabilities of photoshop Mix and Photoshop Fix which were the gold standard I used with my business for on the go editing. But they are kind of inlcuded a bit with the new PS express app (I'm using alternative apps, because mix and fix are blended together on PS express version 24.21.1 now and are inferior. Not sure what they were thinking.)

D

dalepeters01

Participant

It used to work great! The last update killed it. I'm about to cancel my subscription!!!!

Neelamk

Legend

Hi @dalepeters01 ,

We apologize for your experience with the Photoshop Express application. Please try reinstalling the app, as this often resolves issues. We appreciate your patience and hope you give us another chance to provide you with a better experience. Please let us know how it goes. Alos, let us know precisely what issue you encountered so we can assist you better.

Thank you,

Neelam

K

KuhLobGee

Participant

I'm having the same issue! Every time I open the Photoshop Express app on my iPhone it immediately crashes. I redownloaded and restarted my phone but nothing works. I'm sad to see this has been going on since May with no solution.

Neelamk

Legend

Hi @KuhLobGee ,

We are sorry for your difficulties. Please help us with the device OS version and Photoshop Express application version. Also, I recommend sharing a screen recording of the crash with us through email PSX-Feedback-iOS@adobe.com, which our development team will monitor, and you will be notified of the resolution.

Please let me know how it goes.

Thank you,

Neelam

M

Majo32074245c220

Participant

Hi, Same issue as everyone else here. The app is freezed on Home Screen with the loading symbol blocking the screen. The only solution an agent shared is a link to this discussion and to restart my iPhone! I have uninstalled / installed / turned iPhone on and off more than 3 times.
I'm running iOS17.3.1 on an iPhone 13 Pro Max. Photoshop express version 24.7.0

E

Erin34086864a9ej

Participant

I just bought the subscription and downloaded the program PS Express and am experiencing the same issue, can login with a different email for free app usage but not the paid app usage with my account, I see these issues have been a problem since May, has anyone managed to get it working or fixed by Adobe yet?? I've already done the help desk suggested uninstall and reinstall and shutdown my phone a few times, since the app works, it's a program issue...

NeelamkCorrect answer

Legend

Hi @Erin34086864a9ej ,

We are sorry for your difficulties. If you had previously purchased features in the app, go to Settings > Preferences > Restore Purchases to enable them. To access the premium features, you need to buy the Premium subscription. Go to Settings > Upgrade now to get Premium.

Premium features in Photoshop Express are included with all paid Photoshop subscriptions. Make sure you use the same Adobe ID to access the premium features.

Please let us know if the above information helps you in any way.

Thank you,

Neelam

R

Ravenshoe

Known Participant

I have the iCloud subscription to all the Adobe apps so I don't think this is the "correct answer"—for me.

P

Prettybirde

Participant

Hello Adobe,

iPhone 11 pro

iOS 16.6

Photoshop Express PREMIUM 4.99/mo

23.29.1

I hold a BFA in Graphic Design and Illustration, 17 years. I was in fine art school when Adobe absorbed MacroMedia, I am a FreeHand girl for life.

Clearly, Adobe is UNAWARE, of THE FACT, Photoshop Express is NOT USUABLE. I use photoshop to promote my raw stock photography that is not edited or branded, I move fast, and in more than 5 days I have been unable to make one image.

I assure Adobe, I and many others are very, tech savvy, things like system and app updates, restarts, reinstalls, sign -ins, are common knowledge, and completed before contacting Adobe. Not only does the restart sign in advice not work, but is insulting, and stating its the user, not Adobe.

I have canceled my photoshop paid sub, it was to renew August 4th. If Adobe does not resolve the issue i will ask for full refund via Level 2 tech complaint direct to Apple.

adobe " hope to hear from you?" Lol stop wasting time, i was nearing getting creative cloud, but i work on my phone mainly so, if you value this paying customer of decades, I suggest you stop screwing around with questions of users, and find out where your tech team screwed up both before and after the update. Its something big bc i never have encountered this issue ever before on any device or version.

Adobe it is your responsibility, I advise looking at the time period of the last 7 days and what was carried into the update and made worse. I GUARENTEE within the last 7 days something in photoshop express, was added, and it messed it up, and it is now imbedded in the new update and amplified the problem to not loading any tools, or filters.

Do us a favor Adobe, listen to the qualified advice i give, take immediate action.

Or the new thorn in Adobe's side is a small woman called Prettybirde.

Prettybirde MAKER

Neelamk

Legend

Hi @Prettybirde ,

We are sorry for your experience with our Photoshop Express application. We understand how frustrating it can be when the application does not work as designed, which makes you cancel the subscription. Could you please help me to provide more information on your issue, as what happens when you try to edit photos in the Photoshop Express application? I recommend you share a screenshot or a screen recording for better understanding. We will look into this matter and let our development team about your feedback to consider them. Our development team is constantly working on improving the application's functionality.

We appreciate your feedback and hope to hear from you soon.

Thank you,

Neelam

Neelamk

Legend

Hi Divya,

Welcome to our community forum. We are sorry for your difficulties. Could you please try signing out and signing in back to your account in Photoshop Express, try restarting your phone. Could you please let us know since when are you facing this issue? Please let us know if you could see the version of Photoshop Express installed on your iPhone.

We hope to hear from you soon.

Regards,

Neelam

alanc62370314

Participant

Hi, I am also having this problem on an iPhone 14 Pro Max running the latest version of IOS.

I will load PS Express and without fail it will freeze and bring up a loading symbol (in photos). I have gotten it to work by deleting and reinstalling the app or restarting my phone. But, should your customers have to go through that inconvenience or find a workaround to use your app? I don't have to reinstall the app for each use or shut down my phone and wait for it to come back on with any other app on my phone.

Also, even though the app says I'm signed in, when I do get it to work, it sometimes only offers me the features free users get and doesn't recognize that I already pay to access all features. This requires an additional reinstall or restart to fix that issue as well.

Neelamk

Legend

Hi @alanc62370314 ,

We are sorry for your trouble with our Photoshop Express application. We understand the frustration it caused due to constantly reinstalling the application and rebooting the device. To help you with your issue, please let us know the version of the Phostop Express installed on your phone. Check for any pending updates for your application and device, then reboot the machine.

We hope to hear from you soon with the details required to further investigation.

Thank you,

Neelam

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