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rb54839397
Participant
May 25, 2024
Answered

Photoshop Express - the app has a bug and wont open

  • May 25, 2024
  • 3 replies
  • 1828 views

Hi community,

 

hopefully, someone can help me. As of today, the Photoshop Express app is not opening at all - I get a failure message as follows:

 

"Something went wrong with Adobe Photoshop Express

Adobe Photoshop Express closed because this app has a bug

Try updating this app after its developer provides a fix for this error"

 

It worked fine until yesterday...

 

I uninstalled the app, updated Creative Cloud, and downloaded it again, but still, the error popped up. 

Phone is Samsung S23 Pro 

 

Thanks! 

 

 

 

    Correct answer Neelamk

    Hi @rb54839397,

     

    We are sorry for your difficulties.  Once you uninstall the application, restart your phone and install the Photoshop Express application. Please let me know if this helps. I recommend sharing a screen recording of the workflow while it crashes to investigate further. Also, share the version of the installed Photoshop Express application if you find it and your device's OS version.

     

    Please share the screenshot of the error message.

     

    Thank you,

    Neelam

     

    3 replies

    E
    Exitthegrey
    Participant
    February 10, 2025

    Same here, since yesterday ik get a QR code or something but it does not do anything that opens my Express.

    It works on my phone but not on my laptop, but it says it is installed. Very strange

    R
    rb54839397Author
    Participant
    June 4, 2024

    Thank you, I have had to uninstall the app 3 times and after a week its working again. Very strange indeed. Thank you for your reply! Kind Regards 

    Neelamk
    NeelamkCorrect answer
    Legend
    June 4, 2024

    Hi @rb54839397,

     

    We are sorry for your difficulties.  Once you uninstall the application, restart your phone and install the Photoshop Express application. Please let me know if this helps. I recommend sharing a screen recording of the workflow while it crashes to investigate further. Also, share the version of the installed Photoshop Express application if you find it and your device's OS version.

     

    Please share the screenshot of the error message.

     

    Thank you,

    Neelam

     

    Neelamk
    Neelamk
    Legend
    June 10, 2024

    Hi @rb54839397,

     

    I am glad to know it is working. Please let us know if you need any help in the future.

     

    Thank you,

    Neelam

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